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Customer Care Representative

3 weeks ago

Delhi, India VisionaryHire Full time

**Skills and SpecificationsCareers Responsibility**:

- Answer customer inquiries and resolve issues by maintaining a positive and professional demeanour.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Provide product and service information.
- Identifying, escalating priority issues and reporting to the management as needed.
- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Documenting details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal / external departments.
- Other duties as assigned.

**Requirements**:

- Previous 6months to 1year of customer service experience, especially in e-commerce, preferred.
- Monday to Sunday.
- 9 Hours rotational shift between 0900 to 2000 hours IST.
- Excellent communication skills, including verbal/Written with proper grammar.
- Ability to work with others in a close manner.
- Good computer and typing (28-30 wpm) skills.
- Good multi-tasking skills.

**Skills and Specifications**:

- Excellent communication skills (verbal and written) Any other south Indian language would be an added advantage.
- Strong customer service skills
- Ability to work independently and as part of a team.
- Ability to work under pressure.
- Proficient in Microsoft Office Suite
- Ability to maintain customer confidentiality.

**Education:

- **

Pay: ₹12,000.00 - ₹16,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer Care Representative: 1 year (required)

**Language**:

- English (preferred)

**Speak with the employer**
+91 7002070785