Team Lead Technical Operations

3 weeks ago

Bengaluru, India Stripe Full time

Job Description

What youll do

- You will act in a player-coach capacity and will be accountable for supporting Technical operations associates in delivering against target set goals and mentoring in subject matter expertise
- You will manage a small team of Tech Ops Payments Analysts

Responsibilities

- Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation
- Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders
- Utilize data as a core tool for guiding people management strategies and optimizing team productivity
- Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
- Manage capacity and scheduling, dividing and assigning work between team members
- Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues
- Ensure your team has strong data analysis and Technical skills needed to be successful in their role
- Setting clear goals and expectations for individual and team performance
- Foster a culture of continuous improvement to refine team processes and procedures
- Support recruitment and hiring initiatives
- Coach and mentor individuals to meet career via structured career development conversations
- Provide continuous performance feedback and facilitate periodic formal performance reviews
- Drive and own initiatives that make the team a warm and welcoming place to work
- Keep the team engaged and motivated towards their work

Who you are

- We're looking for someone who meets the minimum requirements to be considered for the role
- If you meet these requirements, you are encouraged to apply
- The preferred qualifications are a bonus, not a requirement

Minimum Requirements

- At least 2 + years experience leading technical operations teams
- Strong SQL and Data Analysis Skills
- Strong Ownership mindset and ability to get the team unblocked with internal/external help
- Excellent interpersonal and communications skills
- Exemplary planning and time management skills
- Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
- Previous experience mentoring others and are able to constructively provide feedback to others
- Ability to motivate the team and keep them engaged in an otherwise structured process
- Proven ability to be subject matter expert in the relevant line of business

Preferred Qualifications

- Previous experience in a team lead or people management role
- Prior experience in Reconciliation and operations data analysis
- In-office expectations
- Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users
- This expectation may vary depending on role, team and location
- For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office
- Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss
- This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible

Pay and benefits

- Stripe does not yet include pay ranges in job postings in every country
- Stripe strongly values pay transparency and is working toward pay transparency globally
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