Front Office Associate

3 weeks ago

Nellore AP IN Ilara Hotel and spa Chennai Full time

Guest Relations Service Excellence Warmly welcome all guests with a professional demeanor ensuring a personalized experience for expatriates corporate executives and senior-level management Handle check-in check-out efficiently while maintaining accuracy and discretion Anticipate guest needs and preferences offering tailored services transportation meeting facilities dining options local experiences Manage VIP arrivals departures with special attention to protocol and courtesy Resolve guest complaints promptly and diplomatically ensuring complete satisfaction Communication Coordination Act as the primary point of contact for guests ensuring seamless communication across departments housekeeping F B concierge and security Maintain close coordination with the concierge for travel tours and transportation arrangements Communicate effectively with management about recurring guest requirements preferences or issues Operational Excellence Accurately manage reservations room allocations and billing procedures in the PMS Property Management System Ensure proper documentation and adherence to check-in check-out protocols including international guest requirements Handle calls emails and guest queries promptly with professionalism and clarity Ensure compliance with hotel policies safety and security standards Professionalism Discretion Maintain strict confidentiality when dealing with senior executives and expatriate guests Display cultural sensitivity and awareness to cater to an international clientele Adhere to grooming standards and maintain a polished professional appearance at all times Upselling Revenue Contribution Promote hotel services restaurants spa banquets transportation memberships with a subtle and guest-focused approach Assist in achieving front office sales targets through room upgrades late check-out fees and other services Administration Reporting Maintain accurate guest records and prepare reports for management Monitor guest feedback and contribute suggestions for service improvements Support in training new associates and maintaining team performance standards Job Type Full-time Pay 20 000 00 - 25 000 00 per month Work Location In person

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