HR Helpdesk Specialist Keka App Support Jobs Opening in Hithonix Solutions at Whitefield, BangaloreLess
12 hours ago
HR Helpdesk Specialist — Keka App Support (HR Support Executive) Location: Onsite [Whitefield, Bangalore] Type: Full‑time Reports to: HR Manager Hours: Business‑hours desk coverage [10AM-7PM]Role Overview Own the Keka app helpdesk for our employees. Review tickets, meet employees in person to resolve issues, and drive fast, accurate closure with clear updates throughout.What you’ll doMonitor the Keka Helpdesk (web & mobile); triage, prioritize, and pick up tickets.Address issues face‑to‑face at the HR desk/floor walks (login/access, leave & attendance, payroll queries, letters, onboarding/offboarding).Send quick acknowledgements, give ETAs, and keep employees informed until resolution.Collaborate with Payroll, IT, Admin, and managers to fix cross‑functional issues; follow through to closure.Close tickets with correct reasons (Resolved, Transferred, Duplicate, Invalid, No Response) and clean notes for reporting.Maintain helpdesk setup—categories, forms, canned replies, FAQs—and improve where needed.Educate employees on using the Keka app and self‑service; run short desk‑side walkthroughs.Track recurring issues and suggest simple policy/process or KB fixes to reduce repeat tickets.What you’ll bringBachelor’s degree or equivalent experience; 0–3 years in HR Ops/Support/Shared Services (strong freshers welcome).Hands‑on with HRMS; Keka experience preferred.Excellent face‑to‑face and written communication; empathetic, service‑first attitude.High attention to detail, confidentiality, and queue management across multiple tickets.Comfortable working onsite with consistent desk coverage.Success looks like>95% SLA compliance, low reopened rate, shrinking backlog.Clear documentation and consistent closing reasons.Positive employee CSAT and quick time‑to‑resolution.Benefits & pay Salary + sponsored HR certifications; wellness benefits; growth path into People Ops.More information about this HR Helpdesk Specialist Keka App Support JobPlease go through the below FAQs to get all answers related to the given HR Helpdesk Specialist Keka App Support jobWhat are the job requirements to apply for this HR Helpdesk Specialist Keka App Support job position? Ans: A candidate must have a minimum of 0 to 06 Months year experience as an HR Helpdesk Specialist Keka App Support What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, M.Com, BE/B.Tech, MBA/PGDM What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This HR Helpdesk Specialist Keka App Support is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the HR Helpdesk Specialist Keka App Support position? Ans: There are immediate 1 job openings for HR Helpdesk Specialist Keka App Support in our Organisation. B.Com, M.Com, BE/B.Tech, MBA/PGDM
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