Hr Support Executive

5 days ago

Bangalore Karnataka, India Hithonix Solutions Full time

HR Helpdesk Specialist Keka App Support HR Support Executive Location Onsite Whitefield Bangalore Type Full time Reports to HR Manager Hours Business hours desk coverage 10AM-7PM Role Overview Own the Keka app helpdesk for our employees Review tickets meet employees in person to resolve issues and drive fast accurate closure with clear updates throughout What you ll do Monitor the Keka Helpdesk web mobile triage prioritize and pick up tickets Address issues face to face at the HR desk floor walks login access leave attendance payroll queries letters onboarding offboarding Send quick acknowledgements give ETAs and keep employees informed until resolution Collaborate with Payroll IT Admin and managers to fix cross functional issues follow through to closure Close tickets with correct reasons Resolved Transferred Duplicate Invalid No Response and clean notes for reporting Maintain helpdesk setup categories forms canned replies FAQs and improve where needed Educate employees on using the Keka app and self service run short desk side walkthroughs Track recurring issues and suggest simple policy process or KB fixes to reduce repeat tickets Benefits pay Salary sponsored HR certifications wellness benefits growth path into People Ops Requirements Bachelor s degree or equivalent experience 0-3 years in HR Ops Support Shared Services strong freshers welcome Hands on with HRMS Keka experience preferred Excellent face to face and written communication empathetic service first attitude High attention to detail confidentiality and queue management across multiple tickets Comfortable working onsite with consistent desk coverage Success looks like 95 SLA compliance low reopened rate shrinking backlog Clear documentation and consistent closing reasons Positive employee CSAT and quick time to resolution

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