Executives-back Office-customer Service

3 weeks ago

Noida Uttar Pradesh, India EXL Service Full time

Job Category Customer Service Reviewing documents to determine type of request s and process them as per set guidelines Process non-financial transactions requested by policyholder or service provider Some examples are Name Change Address Change Bene change Ownership change and handling of Return Mail etc Process Transactions received through faxes web submissions mail Contact Center requests etc Verifying the sender process transactions in admin systems and send confirmation letter to the policy owner These communications could be through email or letters using predefined templates Redirect documents to appropriate operational area as needed Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations Promote a positive customer service mindset to surpass the expectations of customers through continuous improvement Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment Active participation in ongoing development of self Continue to build additional knowledge and understanding of the client s business Perform other duties as needed Responsibilities Reviewing documents to determine type of request s and process them as per set guidelines Process non-financial transactions requested by policyholder or service provider Some examples are Name Change Address Change Bene change Ownership change and handling of Return Mail etc Process Transactions received through faxes web submissions mail Contact Center requests etc Verifying the sender process transactions in admin systems and send confirmation letter to the policy owner These communications could be through email or letters using predefined templates Redirect documents to appropriate operational area as needed Contribute to individual quality and productivity goals by meeting processing targets focused on turnaround time expectations Promote a positive customer service mindset to surpass the expectations of customers through continuous improvement Identify and capitalize on best practices to ensure consistency and optimal performance in a team based environment Active participation in ongoing development of self Continue to build additional knowledge and understanding of the client s business Perform other duties as needed Qualifications Graduate with minimum 1 year of experience in Insurance domain

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    3 weeks ago

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