Area Manager

1 week ago

Hyderabad India Tata Mutual Fund Full time

Job Description Job Description This role will be responsible for managing Credit-Operations activities for retail mortgage loans including Home Loans, Home Equity, Affordable Housing Loans, and Digital Loans at a cluster level, covering multiple branches. Credit-Operations Manager will ensure 100% process adherence, quality checks in lines with credit policy, and compliance, acting as a bridge between Credit and Operations teams to ensure seamless loan processing. ore Responsibilities: . End-to-End Credit & Operations Oversight with thorough knowledge of credit policy and process. . Supervise and manage the login of loan applications, ensuring all documents are in place as per policy guidelines including KYC. . Ensuring gating rejections in line with credit policy and close monitoring on login quality. . Ensuring timely initiation of internal reports and checks as mandated by credit policy. . Oversee the CAM (Credit Appraisal Memo) preparation ensuring completeness and accuracy before submission to credit approvers, ensuring that key ratios are in lines with credit policy. . Conduct final review of loan files before disbursement, ensuring all documents are in place and compliant with internal and regulatory guidelines. . Review disbursement dockets and hand them over to the Operations team for final disbursement and payment processing. . Ensure 100% adherence to policies and SOPs across all credit-operations processes. . Identify and rectify process gaps to enhance efficiency and accuracy. . Manage and resolve queries from the Hind-Sighting Team and Internal Audit, implementing corrective actions as required. . Ensure compliance with regulatory requirements and internal controls. . Work on Loan Origination System (LOS) and Finnone for loan processing. . Familiarity with SFDC (Salesforce) and MS-Excel is an added advantage for tracking and reporting. . Support digital initiatives to streamline credit-operations processes and improve efficiency. . Manage a team of Credit Processing Associates (CPAs) across branches in the assigned region. . Ensure regular training and upskilling of CPAs to enhance process knowledge and efficiency. . Conduct periodic performance reviews and ensure team adherence to KPIs. . Foster collaboration between Credit, Sales, and Operations teams to ensure smooth loan processing. Key Performance Indicators (KPIs): . First Time Right (FTR) - Ensuring minimal errors in loan files. . Turnaround Time (TAT) - Ensuring quick and efficient loan processing. . Compliance Adherence - No deviations from policy and regulatory guidelines. . Process Efficiency - Identifying and implementing improvements in workflows. . Driving penetration of E-NACH for improved operational efficiency . Ensuring acknowledgment of property papers / PDDs from the credit team . Responsible for timely handover of PF/Balance PF Cheques to operations team and tracking clearance of cheques. . Hold regular meetings with the business team & conduct regular training for improvement in FTR files . Work cross-functionally with internal partners to develop technological solutions and to adapt and deploy new technologies to drive efficiency, correct deficiencies, and build greater consistency in processes . Prioritize and manage critical projects for implementation of LOS/LMS and other technology enablement for the operating model of the HFC. . Ensuring low attrition for the team. Quealifications : Graduate (Preferred: Finance, Business Administration, Commerce or related field) Masters/Postgraduate CA / MBA (Finance) or Equivalent

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