Manager - Hro

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI We are inviting applications for the role of Manager- HRO Were looking for someone with strong work ethic and the ability to work well both independently and within the context of a larger team-oriented environment Self-starting intellectually curious and creative individual comfortable operating in a fast-paced dynamic environment Responsibilities In this role you will be responsible for US HR and US Payroll HR admin Payroll C B administration and Recruitment supporting the client in one or more of the following areas 1 HR Admin Recruitment C B a Lead the team responsible for managing the Employee Services C B administration recruitment admin processes b Ensure adherence to SLAs as agreed for the respective processes c Work closely with quality team in identification and implementation of improvement ideas d Provide coaching and mentoring to the team and manage client stakeholders e Monitor and resolve day to day issues escalations if any by co-ordinating with the client team Process owners f Work closely with client Process owners to ensure that any process changes updates are communicated timely to the team members in India g Review process performance and report out performance dashboards on a regular basis 2 Payroll a Lead the team responsible for managing the Payroll team at Genpact b Ensure adherence to SLAs as agreed for the respective processes c Monitor and resolve day to day issues escalations if any by co-ordinating with the Payroll team Process owners d Work closely with Process owners to ensure that any process changes updates are communicated timely to the team members in India e Review process performance and report out performance dashboards on a regular basis Language Support required Genpact Delivery Center Language India Noida English Qualifications we seek in you Minimum qualifications Commerce Graduate PG an added advantage MBA HR - Added Advantage Preferred qualifications xefx83x98 Exposure to Transition of a new HRO process is important xefx83x98 Delivers oral and written communications that have clarity and impact xefx83x98 Should have E2E HRO knowledge xefx83x98 HR skillset and experience Advanced Knowledge of Oracle HCM xefx83x98 Should have managed a team Working experience in SOX controls Responsible for both internal and external audits Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation For more information visit Follow us on Twitter Facebook LinkedIn and YouTube Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training