Customer Experience Executive

3 weeks ago

Mumbai, India Greencell Mobility Full time

Job Description Customer service representatives, handling difficult customer service situations, and improving the overall customer experience. Responsibility - Responsible for ensuring that their company's customers are satisfied with the products or services they receive. - Drive customer retention, reduce churn, and increase customer satisfaction. - Map the customer journey and identify opportunities to proactively intervene on the clients behalf. - Guide team in effective client issues resolution and handle any escalations. - Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement. - Test new strategies for driving customer value. Preferred candidate profile - Excellent communication and interpersonal skills. - Expertise in Managing the day-to-day operations. - Managing a customer base and developing plans to increase business. - Ability to handle customer complaints and inquiries professionally and empathetically. - Ensuring that high levels of service are maintained. - Troubleshooting and problem-solving skills, persuasion skills, time management - Data Management skills - Knowledge of CRM systems and customer experience tools.

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    2 weeks ago

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  • Customer Support Executive

    4 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

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    4 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

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    4 weeks ago

    Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time

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    1 week ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

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    2 weeks ago

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    17 hours ago

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