Field Support Engineer

Rockwell Automation is a global technology leader focused on helping the world s manufacturers be more productive sustainable and agile With more than 28 000 employees who make the world better every day we know we have something special Behind our customers - amazing companies that help feed the world provide life-saving medicine on a global scale and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better We welcome all makers forward thinkers and problem solvers who are looking for a place to do their best work And if that s you we would love to have you join us Position Title - Field Support Engineer Location - Kolkata India It is a full-time position The Field Support Engineer must support the RA customer install base majorly in the North and East region of India but not limited to other regions Support service requires frequent extensive travel to customer sites FSE is expected to possess field experience on RA products and software in terms of project execution or service delivery for no less than 5 yrs FSE should be able to understand resolve field issues and shall also help Jr Engineers when they need help FSE should be able to create and understand technical documents design control systems design networks and do configurations The job also requires lot of internal and external coordination for technical and non-technical areas FSE should be able to do complete site study for and should be able to follow a step-by-step problem-solving approach He or she Should be able to consult on our installed base and generate reports and coordinate with technical support team FSE should be disciplined and must follow CO Quality and Safety Standards 5 years of experience on RA platform Service delivery and Project execution Reports to SOLUTIONS SERVICES BUSINESS LEAD Overall may have 7-10 years experience in automation industry in similar work profile Your Responsibilities Schedule AMC visits with customer and follow-up for complete service cycle Deliver Field Services to customers on site and remote support Deliver Project Design Engineering Installation and Commissioning Services Billing and Documentation Services Business consultancy Lead Generation Provide Remote Support Technical Services Deliver Trainings to Customers The Essentials - You Will Have 4 years Graduation Degree in Electrical Electronics Ins Con CSE The ability to travel 75 of the time A valid driver s license and Passport The Preferred - You Might Also Have Proficiency in Automation Software Languages Ladder ST Flow chart and FBD Proficiency in HMI SCADA software Batch Historian Asset Management Etc Proficiency in handling Communication networks Serial Modbus Fieldbus Ethernet CNET DNET Profibus etc Proficiency in SQL and MS reporting Software CCNA Cyber networking Certification Optional What We Offer Our benefits package includes Comprehensive mindfulness programs with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees Company volunteer and donation matching program - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation Employee Assistance Program Personalized wellbeing programs through our OnTrack program On-demand digital course library for professional development and other local benefits At Rockwell Automation we are dedicated to building a diverse inclusive and authentic workplace so if you re excited about this role but your experience doesn t align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right person for this or other roles LI-Onsite LI-MS2 Rockwell Automation s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays Tuesdays and Thursdays unless they have a business obligation out of the office