System Support Engineer

3 days ago

Kolkata West Bengal India, West Bengal EEGRAB Full time

Data Centre System Support Engineer – Managed Services


Role Overview:

We are looking for a Data Centre System Support Engineer to be stationed at the Data Centre in Hyderabad. This role involves managing daily operational activities, tagging hardware, monitoring and supporting system software, and coordinating with the central team in Kolkata for escalations. The candidate will be the first line of support for onsite issue resolution.

Key Responsibilities:
  • Perform daily system health checks and report any anomalies.
  • Carry out hardware tagging, inventory tracking, and update records regularly.
  • Handle basic system software support, configuration, patching, and minor bug fixes.
  • Monitor hardware configuration, logs, and events, and report any issues.
  • Act as the first point of contact for onsite technical issues.
  • Escalate unsolved issues, bugs, or anomalies to the central Kolkata support team in a timely manner.
  • Coordinate with vendors or OEMs for hardware-level issues if required.
  • Maintain documentation related to configurations, updates, and incident logs.
  • Adhere to data centre compliance and security policies.
  • Provide support during audits, upgrades, or migrations as required.
Required Skills and Qualifications:
  • Diploma or Bachelor’s Degree in Computer Science, Information Technology, or related field.
  • 1-3 years of experience in system support, IT operations, or data centre management.
  • Good understanding of Linux and Windows server environments, basic networking, and hardware.
  • Familiarity with ticketing tools, documentation systems, and escalation procedures.
  • Ability to perform basic troubleshooting on servers, network devices, and storage.
  • Strong communication skills and the ability to coordinate with remote teams.
  • Willingness to work in shifts or on-call as required.
Preferred:
  • Experience with data centre environments.
  • Exposure to ITIL processes, ISO-compliant data centres, or NOC operations.
  • Basic knowledge of system monitoring tools (e.g., Nagios, Zabbix) or log analysis.


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