System Support Engineer

3 days ago

Kolkata, West Bengal, India EEGRAB Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Data Centre System Support Engineer – Managed Services

Role Overview:

We are looking for a
Data Centre System Support Engineer
to be stationed at the Data Centre in Hyderabad. This role involves managing daily operational activities, tagging hardware, monitoring and supporting system software, and coordinating with the central team in Kolkata for escalations. The candidate will be the first line of support for onsite issue resolution.

Key Responsibilities:

  • Perform
    daily system health checks
    and report any anomalies.
  • Carry out
    hardware tagging
    , inventory tracking, and update records regularly.
  • Handle
    basic system software support
    , configuration, patching, and minor bug fixes.
  • Monitor
    hardware configuration, logs, and events
    , and report any issues.
  • Act as the
    first point of contact
    for onsite technical issues.
  • Escalate unsolved issues, bugs, or anomalies to the
    central Kolkata support team
    in a timely manner.
  • Coordinate with vendors or OEMs for hardware-level issues if required.
  • Maintain documentation related to configurations, updates, and incident logs.
  • Adhere to
    data centre compliance and security policies
    .
  • Provide support during
    audits, upgrades, or migrations
    as required.

Required Skills and Qualifications:

  • Diploma or Bachelor's Degree in Computer Science, Information Technology, or related field.
  • 1-3 years of experience in system support, IT operations, or data centre management.
  • Good understanding of
    Linux and Windows server environments
    , basic networking, and hardware.
  • Familiarity with
    ticketing tools
    , documentation systems, and escalation procedures.
  • Ability to perform
    basic troubleshooting
    on servers, network devices, and storage.
  • Strong communication skills and the ability to coordinate with remote teams.
  • Willingness to work in
    shifts or on-call
    as required.

Preferred:

  • Experience with
    data centre environments
    .
  • Exposure to
    ITIL processes
    , ISO-compliant data centres, or NOC operations.
  • Basic knowledge of system monitoring tools (e.g., Nagios, Zabbix) or log analysis.

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