Customer Service Representative

4 weeks ago

Pune Kolkata, India Nalco Water Full time
Job Description

We are seeking a passionate and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our sales, you will play a crucial role in delivering outstanding service experiences. Your primary responsibilities will include :

- Responding promptly to sales inquiries via phone, email & teams chat.
- Handling Credit/Debit note on real time.
- Punching order in our ERP on the same day if it is received before 4:00 PM and after that in the next working day in the 1st morning.
- Building sustainable relationships and trust with sales through open and interactive communication.
- Prepare all necessary Management Reports on real time ( Like SIFOT, Credit Note Monitoring Report, Debit Note Monitoring Report Etc. )
- Keeping accurate records of sales interactions, comments, and complaints.
- Collaborating with internal teams to ensure a seamless customer experience and timely issue resolution.
- Contributing to team efforts by accomplishing related tasks and goals as needed.
- Candidate must be fully customer-centric, possessing excellent communication skills, including the art of listening attentively to customers without interruption, and providing timely assistance and guidance in the right direction to ensure customer satisfaction and loyalty.

Requirements :

- Proven customer supports experience or experience as a clint service representative.
- Well verse in Excell formulation and activities.
- Well verse in SAP environment.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize and manage time effectively.
- Familiarity with CRM system and practice.
- Need 3-4 years of experience at least.
- Similar industries ( chemical, Food & Beverage ) experience is preferable.
- Graduate in any discipline.

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