ServiceNow Business Analyst
3 weeks ago
Job Description
Job Summary
We are looking for a highly motivated Business Analyst with strong experience in analyzing and documenting requirements for ServiceNow security modules. The ideal candidate will have a solid background in vulnerability management, security incident response, and ServiceNow capabilities. This role involves close collaboration with stakeholders, developers, and solution architects to ensure accurate requirements gathering, gap analysis, and solution design.
Key Responsibilities
- Collaborate with business and technical teams to gather, analyze, and document detailed business and functional requirements.
- Write effective and clear user stories in ServiceNow JIRA, following Agile SDLC processes.
- Create process flows using Visio and define expected outcomes based on stakeholder communication.
- Work closely with developers and solution architects to translate business needs into technical solutions.
- Conduct requirement validation sessions with stakeholders to ensure clarity and alignment.
- Contribute to process improvements and identify opportunities to enhance current implementations.
- Ensure thorough documentation, strong attention to detail, and timely communication throughout the project lifecycle.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Engineering, Business, or a related field.
- 3 years of hands-on experience in Requirement Analysis.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills with a high level of attention to detail.
- Experience working in Agile environments, with tools like JIRA, Visio, etc.
ServiceNow Expertise (Preferred)
- Hands-on knowledge of ServiceNow modules:
- Vulnerability Response (VR)
- Security Incident Response (SIR)
- Threat Intelligence
- Good to have exposure to:
- GRC (Governance, Risk, and Compliance)
- Security Operations Center (SOC)
- Service Portal & Workspaces
- Basic understanding of REST APIs and ServiceNow integrations.
- Certifications preferred:
- ServiceNow Admin Certification
- CIS Vulnerability Response (CIS-VR)
- CIS Security Incident Response (CIS-SIR)
Key Attributes
- Ability to recognize implementation gaps, risks, and potential improvements.
- Strong stakeholder engagement and coordination skills.
- Capable of balancing multiple priorities in a dynamic, fast-paced environment.
-
ServiceNow Business Analyst
1 week ago
Bengaluru, Karnataka, India, Karnataka Vontier Full timeINTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)The ServiceNow Business Analyst will act as a liaison between business stakeholders and the Vontier IT Shared Services organization to provide insight, analysis and prioritization of backlog items to further develop the ITSM Tools platform within Vontier IT Shared Services. The ServiceNow Business...
-
ServiceNow - Tech Lead
4 days ago
Gurugram, India Orange Business Full timeJob Description About Us Orange Business is a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our...
-
Sr. Business Analyst, ServiceNow
4 weeks ago
Ahmedabad, India Kraft Heinz Full timeJob Description Job Description We are seeking an experienced Senior Business Analyst to lead a team of Business Analysts in analyzing business requirements, facilitating solutions within the ServiceNow platform, and ensuring that our IT service management processes align with organizational goals. The successful candidate will have a strong background in...
-
SERVICENOW QUALITY
1 week ago
Gurugram, Gurugram, India Ramboll Full timeJob Description Company Description Company Description About Us: Ramboll is a global engineering, architecture, and consultancy company dedicated to sustainable solutions in the areas of Buildings, Transport, Environment & Health, Water, Energy, and Management Consulting. We believe in creating sustainable cities and societies through innovative design and...
-
ServiceNow Business Analyst
2 weeks ago
Chennai, India Dyooti (a K2 Partnering Solutions company) Full timeJob Description Duration- 6 months renewable as we multi year engagements Shift timings- 11:00 AM IST to 8:00 PM IST (Saudi Shift) Location- WFO (Chennai, Bangalore or Hyderabad) Job Description - Requirement Gathering & Analysis:Work closely withSaudi-based stakeholdersto understand business needs, document functional & technical requirements, and translate...
-
ServiceNow Analyst
3 weeks ago
Gurugram, India Egon Zehnder Full timeEgon Zehnder Egon Zehnder () is trusted partner to many of the world’s most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth...
-
ServiceNow Analyst
3 weeks ago
Gurugram, India Egon Zehnder Full timeEgon Zehnder Egon Zehnder () is trusted partner to many of the world’s most respected organizations and is a leading leadership advisory firm, with more than 560+ consultants and 63 offices in 36 countries spanning Europe, the Americas, Asia Pacific, the Middle East and Africa. Our clients range from the largest corporations to emerging growth...
-
ServiceNow -Business Analyst
2 weeks ago
Delhi, India NTT Data Full timeJob Description NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServiceNow -Business Analyst to join our team in Delhi, Delhi (IN-DL), India (IN). Senior ServiceNow Business Process...
-
Servicenow Developer
7 days ago
Gurugram, New Delhi, Noida, India NTT DATA Business Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe are seeking a talented ServiceNow Developer with expertise in CSM (Customer Service Management), ITSM (IT Service Management), and integrations. The ideal candidate will have 5 years of hands-on experience with the ServiceNow platform, a ServiceNow Certified System Administrator (CSA) certification, and a proven track record of delivering CSM solutions...
-
Senior ServiceNow Developer
2 weeks ago
Hyderabad, India ServiceNow Full timeJob Description Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent...