15h Left: Customer Support Executive

1 week ago

Kolkata, West Bengal, India Vastramay Pvt. Ltd. Full time
Job Title: Customer Support Executive

Location: Kolkata

Vastramay – An Ethnic Wear Brand

About Vastramay:

Vastramay is an ethnic fashion brand that blends tradition with contemporary style. With a growing presence online and offline, we aim to deliver not just outfits, but experiences rooted in Indian culture and craftsmanship. Our customers are at the heart of everything we do, and we're looking for a passionate Customer Support Executive to join us in making every interaction memorable.

Role Overview:

The Customer Support Executive will act as the first point of contact for customers, handling queries, resolving issues, and ensuring a seamless shopping experience across platforms. The role requires empathy, patience, and problem-solving skills, while also upholding the warmth and trust that define the Vastramay brand.

Key Responsibilities:

1. Respond to customer queries via phone, email, WhatsApp, and social media in a timely and professional manner.

2. Assist customers with product details, size guidance, order tracking, returns, and exchanges.

3. Maintain a deep understanding of Vastramay's products, fabrics, collections, and brand ethos to provide accurate assistance.

4. Coordinate with internal teams (logistics, warehouse, design, marketing) to ensure smooth resolutions.

5. Manage escalations effectively while keeping customer satisfaction at the core.

6. Maintain records of customer interactions, feedback, and concerns to help improve processes.

7. Contribute ideas to enhance customer experience and service quality.

Requirements:

1. Bachelor's degree (preferred) or relevant experience in customer service.

2. Strong communication skills in English and Hindi (knowledge of regional languages is a plus).

3. Prior experience in customer support, preferably in fashion/retail/e-commerce.

4. Empathetic, patient, and solution-oriented mindset.

5. Ability to multitask and handle queries across multiple channels.

6. Familiarity with CRM tools and e-commerce platforms is an advantage.

What We Offer:

1. Opportunity to be part of a fast-growing ethnic fashion brand.

2. A collaborative and inclusive work environment.

3. Employee discounts on Vastramay collections.

4. Career growth opportunities within customer experience and brand communication.

  • Customer Support Associate

    6 days ago

    Kolkata, West Bengal, India beBeeSupport Full time ₹ 21,000 - ₹ 45,00,000

    Experience the thrill of supporting candidates in their journey to success! This internship offers a unique opportunity to develop your skills in customer support and candidate management while working remotely with our dynamic team.Manage candidate communications through email or chat, addressing inquiries and resolving issues professionally and...

  • High-Level Administrative Support

    7 days ago

    Kolkata, West Bengal, India beBeeAdministrative Full time ₹ 8,00,000 - ₹ 12,00,000

    **Job Opportunity:** Executive Assistant to CEO: We are seeking an experienced and highly skilled Executive Assistant to join our senior management team. As the right-hand person to the CEO, you will be responsible for providing high-level administrative support to drive business success.The ideal candidate will have a strong background in executive...

  • Customer Support Executive

    2 weeks ago

    Kolkata, West Bengal, India AUGMENTIVE BUSINESS 7 SOLUTIONS PRIVATE LIMITED Full time

    Job Description for Customer Support Executive (Blended Process)Position: Customer Support Executive - Blended - Voice and Non-VoiceLocation: KolkataJob Mode: Work From OfficeNotice Period: Immediate Joiners PreferredShifts: Flexible/Rotational (Evening & Night – US timings)Compensation: ₹23,000 CTCJob DescriptionWe are looking for enthusiastic and...

  • Customer Support Executive

    1 week ago

    Kolkata, West Bengal, India Vastramay Pvt. Ltd. Full time

    Job Title: Customer Support ExecutiveLocation: KolkataVastramay – An Ethnic Wear BrandAbout Vastramay:Vastramay is an ethnic fashion brand that blends tradition with contemporary style. With a growing presence online and offline, we aim to deliver not just outfits, but experiences rooted in Indian culture and craftsmanship. Our customers are at the heart...

  • 15h Left: Regional Support Manager

    3 weeks ago

    Kolkata, West Bengal, India SRSG Full time

    About the CompanySRSG is a leading provider of IT & Mobility, broadcast, media, and AV solutions, catering to corporate/enterprise, television channels, production houses, government agencies, and educational institutions. With expertise in system integration, equipment supply, and managed services, SRSG partners with global technology leaders to deliver...

  • Customer Support Executive

    3 weeks ago

    Kolkata, West Bengal, India Career Comfort Full time

    Now Hiring Customer Support Executive | Process Associate | Customer Service Executive Work Location: Salt Lake, Sector 5, Kolkata Shift: Night (Saturday & Sunday Fixed Off) Perks & Benefits: Competitive Pay: ₹15,000 – ₹19,000 Free Home Drop Cab – Safety First Inbound Calls Only – No Sales, No Targets Travel Allowance + Subsidized Meals PF & ESI...

  • Customer Support Executive

    2 weeks ago

    Kolkata, West Bengal, India Vastramay Pvt. Ltd. Full time ₹ 50,000 - ₹ 80,000 per year

    Job Title: Customer Support ExecutiveLocation: KolkataVastramay – An Ethnic Wear BrandAbout Vastramay:Vastramay is an ethnic fashion brand that blends tradition with contemporary style. With a growing presence online and offline, we aim to deliver not just outfits, but experiences rooted in Indian culture and craftsmanship. Our customers are at the heart...

  • Customer Support Executive

    3 weeks ago

    Kolkata, West Bengal, India Career Comfort Full time

    Now Hiring Customer Support Executive | Process Associate | Customer Service Executive Work Location: Salt Lake, Sector 5, Kolkata Shift: Night (Saturday & Sunday Fixed Off) Perks & Benefits: Competitive Pay: ₹15,000 – ₹19,000 Free Home Drop Cab – Safety First Inbound Calls Only – No Sales, No Targets Travel Allowance + Subsidized Meals PF & ESI...

  • Customer Support Executive

    3 weeks ago

    Kolkata, West Bengal, India Career Comfort Full time

    Now Hiring Customer Support Executive | Process Associate | Customer Service Executive Work Location: Salt Lake, Sector 5, Kolkata Shift: Night (Saturday & Sunday Fixed Off) Perks & Benefits: Competitive Pay: ₹15,000 – ₹19,000 Free Home Drop Cab – Safety First Inbound Calls Only – No Sales, No Targets Travel Allowance + Subsidized Meals...

  • Customer Support Executive

    2 weeks ago

    Kolkata, West Bengal, India Career Comfort Full time ₹ 15,000 - ₹ 19,000 per year

    Now Hiring Customer Support Executive | Process Associate | Customer Service Executive Work Location: Salt Lake, Sector 5, Kolkata Shift: Night (Saturday & Sunday Fixed Off) Perks & Benefits: Competitive Pay:₹15,000 – ₹19,000Free Home Drop Cab – Safety First Inbound Calls Only –No Sales, No Targets Travel Allowance + Subsidized Meals PF & ESI...