Jira Admin

Role Proficiency Independently facilitate the growth and maturity of Agile teams ensuring transparent delivery of results for repetitive and incremental processes Outcomes Transform and guide teams to the Agile way of organizing and functioning moving from traditional waterfall applying the values and principles of Agile methodology Influence an Agile mindset by continuous team and individual level Agile coaching Enable the assigned squad s by eliminating blockers optimizing operations facilitating ceremonies etc Coach team members on their role utilizing the Agile platform Work with fellow Scrum Masters to share information and facilitate continuous improvement Facilitate all relevant Agile ceremonies sprint planning stand-ups retrospectives backlog refinement sessions etc Leverage knowledge of the support environment and function to support the team while prioritizing and managing blockers issues or escalations whilst resolving issues related to the business Measures of Outcomes Customer Satisfaction - Target Vs Actual as established by account management Percent of growth at Client Account as determined by account management teamsa Number of opportunities identified for revenue growthb Number of new UST associates hired and onboarded Supporting UST in Market - UST Brand - number of events attended and networks established and the impact created from those events and networks Professional Development and Learning Number of certifications gained maintained as designated by account management as critical Outputs Expected Change Agent Transform teams onto the Agile way of organizing and working from traditional waterfall applying the values and principles of Agile methodology Influence an Agile mindset by continuous team and individual level Agile coaching Mentor squad members on their role and the Agile way of working Delivery Enablement Enable the assigned squad s by eliminating blockers optimizing operations facilitating ceremonies etc Facilitate all relevant Agile ceremonies sprint planning stand-ups retrospectives backlog refinement sessions etc Leverage knowledge of the support environment and function to support the squad while prioritizing and managing blockers issues or escalations whilst resolving issues related to the business Knowledge Management and Thought Leadership Work with fellow Scrum Masters to share information and facilitate continuous improvement Skill Examples A master of Iterative Delivery Program Increment Planning CI CD A master in Requirements Design Collaboration Design Thinking Process Modelling Able to describe to a team their chosen method framework Able to convey basic Agile concepts and describe at least one Agile practice to an individual Understands and mitigates obstacles to clear communication and describes their impacts on both the sender and receiver Applies ground rules to foster clear communication in a collaborative meeting describing how the introduction of ground rules impacts the interaction Understands the importance of the team following up on their actions Ability to work and deal with ambiguity defining approaches to bring issues to resolution Able to describe the learning needs of an individual or team Knowledge Examples Knowledge Examples Can describe how at least one Agile approach and how it relates to the Agile Manifesto Ability to explain a number of Agile frameworks or practices commonly used by Agile teams Understands Agile scaling techniques Familiarity with various Agile tools Project and deliverables planning resource loading Aware of one coaching tool technique Able to describe the difference between facilitating teaching mentoring and coaching Additional Comments Key Responsibilities o Install configure upgrade and maintain Jira Confluence and related Atlassian products o Manage Jira projects boards workflows screens permissions schemes and custom fields o Configure automation rules post functions validators and triggers o Manage user accounts groups roles and permissions o Ensure data integrity security and compliance with organizational policies o Perform system monitoring performance tuning and troubleshooting o Collaborate with stakeholders Product Owners Scrum Masters Project Managers Developers QA to gather requirements o Translate business needs into Jira configurations workflows dashboards filters reports o Develop advanced JQL queries for reporting and analytics o Create and maintain dashboards for leadership program management and delivery teams o Analyse usage trends identify process bottlenecks and recommend improvements o Support Agile methodologies Scrum Kanban SAFe hybrid models o Configure Jira Align or Advanced Roadmaps for enterprise-level planning o Conduct training sessions and provide documentation to enhance user adoption o Ability to conduct workshops and teach users how to use new functionalities Required Skills Qualifications o Bachelor s degree in Computer Science Information Systems or related field o 3-7 years of experience as a Jira Administrator or Atlassian tool specialist o Strong knowledge of Jira administration Jira Software Jira Service Management Confluence o Hands-on experience with workflow customization schemes and automation o Experience integrating Jira with DevOps CI CD and test management tools o Familiarity with Agile methodologies Scrum Kanban SAFe o Strong problem-solving and analytical skills o Excellent communication and collaboration skills Preferred o JIRA Atlassian Certifications o Scrum SAFe Certifications Skills Agile Scrum Dashboards Jira About Company UST is a global digital transformation solutions provider For more than 20 years UST has worked side by side with the world s best companies to make a real impact through transformation Powered by technology inspired by people and led by purpose UST partners with their clients from design to operation With deep domain expertise and a future-proof philosophy UST embeds innovation and agility into their clients organizations With over 30 000 employees in 30 countries UST builds for boundless impact touching billions of lives in the process