Jr. Fresh Service

5 days ago

Chennai Tamil Nadu, India Neurealm Full time

Chennai, Tamil Nadu, India
- Practice
- General ITSM tools Administration
- Job posted on
- Jul 11, 2025
- Employee Type
- Full Time Employee
- Experience range (Years)
- 2 years - 3 years
- Client
- Projects

We are seeking a Freshservice Administrator to manage and optimize our IT service
processes, integrate third-party tools, and ensure efficient ticket management.

**Key Responsibilities**:

- Administer, configure, and maintain the Freshservice ITSM platform.
- Create and customize workflows, automation rules, SLA policies, and ticket
- routing.
- Manage user roles, permissions, and access controls.
- Develop and maintain service catalogs, knowledge base articles, and asset management.
- Integrate Freshservice with third-party tools (e.g., Microsoft 365, Slack, Jira, etc.).
- Monitor system performance, troubleshoot issues, and provide user training.
- Generate and analyze reports for service performance and process improvements.
- Ensure compliance with ITIL best practices and organizational policies.

**Required Skills & Qualifications**:

- Bachelors degree in IT, Computer Science, or a related field (preferred).
- 1-3+ years of experience administering Freshservice or similar ITSM platforms.
- Strong understanding of ITIL principles and ITSM best practices.
- Experience with automation, workflow design, and API integrations.
- Proficiency in Freshservice Admin Console, reporting tools, and asset management.
- Strong analytical, troubleshooting, and communication skills.
- Preferred Qualifications:

- Freshservice certification or prior experience in a similar role.
- Knowledge of scripting (JavaScript, Python, or PowerShell) for automation.

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