Director, Facilities Manager

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward What this job involves As a Senior Facilities Manager at JLL you will serve as the strategic business leader for Integrated Facilities Management IFM across a city or cluster of sites driving operational excellence and continuous improvement This pivotal leadership role requires you to establish and nurture relationships with key stakeholders while managing multiple teams to deliver professional value-focused services that consistently meet or exceed client expectations You will collaborate with GREF leadership to develop delivery strategies focused on continuous improvement staying ahead and achieving best in class service delivery directly contributing to JLL s reputation for transformative real estate solutions and client success What your day-to-day will look like o Act as single point of contact for IFM business function providing leadership to JLL account-based management and service delivery teams across your assigned city cluster o Collaborate with GREF leadership team to establish delivery strategies and annual goals for IFM function aligning with global regional and local client objectives o Develop and maintain detailed understanding of client business requirements while managing relationships with key GREF stakeholders and function leads o Lead implementation of raising the bar initiatives to continuously improve customer experience through IFM function customer touchpoints o Establish robust business governance processes including conducting regular business reviews with GREF leadership for IFM function performance o Operate as business manager responsible for overall budget management covering operational and capital budgets for assigned city cluster sites o Drive achievement of agreed business targets including revenue expenses budget management debtor targets savings targets and KPI performance Required Qualifications o Bachelor s degree or master s in business management o Minimum 8 years of experience in corporate environment with proven ability to function as business leader o Strong analytical skills with proven ability to solve problems using objective approach o Good leadership skills with demonstrated ability to manage large teams o Strong interpersonal skills with ability to build and nurture stakeholder relationships o Good communication and client relationship management skills o Ability to adapt and perform under pressure while meeting business targets and objectives Preferred Qualifications o Exposure and experience dealing with multinational corporate organizations o Experience managing business P L and financial accountability o Background in facilities management or real estate services industry o Knowledge of GREF Global Real Estate and Facilities operations and processes o Experience with continuous improvement methodologies and best practice implementation o Familiarity with budget management and financial reporting for facility operations o Track record of achieving revenue targets and cost optimization in service delivery environments Location On-site -Bengaluru KA Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL