Facility Manager

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Facility Manager -Soft Job Title Facility Manager -Soft Business Unit Integrated Facilities Management Reporting Relationship Direct Manager Senior Facility Manager Matrix Manager Position Goals Facility Manager will be responsible for managing all aspects of the facility management service delivery system and Operations In this capacity the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets short and long-term regional projects operations and maintenance interface with senior managers in client facility team and business units coordination with other key managers within Accenture alliance partner organizations and customer satisfaction Duties and Responsibilities Be accessible for escalation of all FM related issues Oversee the Helpdesk work process Provide management advice to Helpdesk operators for escalated issues Ensure planning and execution of all preparation required for Conferences meetings of the client as well as VIP visits scheduled during the shift Oversee the Mailroom process Provide management advice to Helpdesk operators for escalated issues Oversee the Front Office function Ensure visitors are promptly attended by the Front Office Executives FOE Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep Oversee the Housekeeping Services Overall service delivery assessment of HK vendor Coordination meetings with vendor for resolution of service issues Oversee Cafeteria Services Ensure that the caterers are maintaining highest standards of hygiene in the services area Ensure that the caterers are maintaining highest standards of hygiene in the services area Overall coordination with all service providing vendors Employee Specifications Graduate in any discipline 5 - 7 years experience in facilities management Tertiary qualifications in hotel management building management and or business desirable Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives Key Performance Measures Overall client satisfaction by achieving SLA targets Timely resolution of helpdesk complaints Effective team coordination of direct and vendor staff for efficient service delivery Location On-site -Bengaluru KA Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL