Product Success Intern

If you are someone who has worked in a B2B-style startup in a client-facing or customer success role and thrives on ownership communication and solving real user problems this role is for you Join Our SaaS Squad At Outbox we don t just build products - we create transformative SaaS solutions that solve real business challenges and drive meaningful change Our team of innovators doers and problem solvers are on a mission to empower businesses to unlock exponential growth with cutting-edge technology Ready to help us turn ideas into action and shape the future of SaaS We re looking for ambitious fast-paced individuals who are deeply curious and passionate about building and scaling world-class SaaS products If you thrive in a dynamic environment and want to see the direct impact of your work on customers success this is the place for you What We Do At Outbox we create and scale SaaS products that not only solve complex business problems but also redefine what s possible Our goal is simple - to build tools that simplify streamline and accelerate business growth Our Products ReachInbox ai Revolutionizing cold outreach with AI-powered solutions that effortlessly find enrich and engage high-intent leads Zapmail ai Simplifying mailbox creation and management for seamless cold email outreach at scale Mailverify ai Ensuring email accuracy and protecting domain reputation by preventing bounces with precise verification Bizmail ai Streamlining business mailbox setup and management making it easier than ever to use Google mailboxes for business Our Team We re a small but mighty team that achieved 1 5M ARR in just 4 months by solving real market gaps with innovative scalable SaaS products Here resilience creativity and rapid growth fuel everything we do Join us and be part of a team that s changing the game As a Product Success Intern you ll play a critical role in shaping customer experiences and ensuring that our SaaS products deliver real value Your success will be our success - you ll be the bridge between product innovation and customer impact You ll drive product adoption solve customer problems and be an advocate for continuous improvement What You ll Do Customer Support Issue Resolution Lead the charge in managing customer queries via support chat and email ensuring every interaction is an opportunity to provide an impactful solution-driven experience Product Advocacy Act as the voice of the customer promoting the value and benefits of our products while gathering feedback to drive actionable product enhancements Relationship Building Feedback Collection Build lasting relationships with users through proactive communication truly understanding their needs and using that feedback to inform product improvements Drive Adoption Retention Champion the use of our products guiding customers to fully leverage key features and ensuring long-term engagement and success Training Empowerment Provide expert product training ensuring customers understand how to use the tools effectively and maximize the value of every feature Documentation Account Management Create helpful product documentation maintain interaction logs and manage customer accounts to ensure a seamless organized service experience Rotational Shifts This role involves working on a rotational shift schedule including night shifts ensuring our customers have support when they need it most Candidate Profile Empathy You genuinely care about customer success You connect with users understand their needs and advocate for them within the organization Analytical Problem-Solving Mindset You love diving deep into data uncovering trends and finding creative solutions to customer challenges You thrive on turning problems into opportunities SaaS Technical Aptitude You understand SaaS products and love collaborating with technical teams to improve products You have the ability to translate complex technical details into customer-friendly language Communication Collaboration You have exceptional communication skills and know how to work cross-functionally aligning teams around a shared goal of product success Internship Details Duration 6 Months Post-Internship Opportunity High-performing interns will be considered for full-time roles with competitive market-based compensation packages Why Join Us Fast-Paced Impactful Environment Work in a dynamic high-energy setting where your contributions make a direct impact on customer success and product growth Accelerated Career Growth Enjoy rapid learning and career advancement in a growing SaaS company that rewards your contributions and initiatives Supportive Leadership Work closely with approachable and supportive leaders who encourage your growth and help you achieve your goals Collaborate with the Best Be part of a team of industry leaders - innovators who are committed to changing the way businesses grow through SaaS Ready to Make an Impact If you re passionate about product success and want to work in an environment that encourages learning and growth join us in shaping the future of SaaS Apply Now