IT Service Desk Engineer 2

Job Description Job Title IT Service Desk Engineer 2 Job Description About People Inc. People Inc. (formerly Dotdash Meredith) is the largest digital and print publisher in America. More than 175 million people trust us each month to help them find inspiration, make decisions, and take action. People Inc.s more than 40 iconic brands include PEOPLE, Food & Wine, Travel + Leisure, Better Homes & Gardens, Verywell, Allrecipes, REAL SIMPLE, Investopedia, and Southern Living. People Inc. is based in New York City and is an operating business of IAC (NASDAQ: IAC). Meredith India Services Private Limited (a People Inc. Subsidiary) Based out of Bengaluru, Meredith India Services Private Limited (a People Inc. subsidiary) partners across an array of functions. Product & Technology, Analytics, Research, Finance, Operations, HR and Audit are some of our channels in delivering value to enable a scalable component and drive value to millions. Our teams work across disciplines to innovate, challenge status quo and collaborate in fostering an ecosystem that promotes a culture of learning and growth. We strive to drive results for our company, our customers, our audiences and our People Our Core Values - Champion Accountability - Respect - Expect Integrity - Act Now, Not Later - Make it Matter Job Summary This individual contributor role acts as an interface between People Inc. internal customers and the Information Technology teams, to troubleshoot and assist internal employees in the successful resolution of technological issues that may arise. Roles & Responsibilities Assists domestic and international People Inc. customers in troubleshooting technical issues and questions related to - Desktop technologies such as Windows, MAC OS, - Software tools such as Office 365 and Adobe Creative Cloud (CC) products - Audio-Visual Equipment - Ensures responsiveness and timely resolution of tickets raised - Assigns unresolved issues to the appropriate support team, for further support. Prioritizes and - Escalates urgent requests to the appropriate team. - Communicates with customers effectively to keep them informed and updated regarding action - Steps taken, while providing information regarding resolution time - Ensure all issues are properly logged, and update records and tickets as required - Manage and maintain IT inventory Mandatory Skills - Bachelors in Engineering (B.E./ B.Tech. Degree) with 2-4 years of experience - Experience in troubleshooting Windows and MAC OS - Experience in troubleshooting Office 365 - Basic understanding of Active Directory - Good communication skills Good To Have Skills - Google Admin: Associate Google Workspace Administrator Certification - Mac: Apple Certified Support Professional - Slack: Certified Slack Administrator (Slack Certified) - Okta: Okta Professional Certification - Windows: Microsoft 365 Fundamentals (MS-900) and Microsoft Azure Fundamentals (AZ-900) Designation: IT Service Desk Engineer 2 Working Hours: 6:30 PM to 3:30 AM IST Location: Eco world, Bengaluru, Karnataka It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. #INDIA#