
Customer Relationship Manager
3 weeks ago
About Us:
We are a fast-growing construction-tech marketplace revolutionizing how contractors and vendors connect. Our platform offers seamless rentals, purchases, and operator services for construction equipment, backed by strong industry networks and cutting-edge tech.
Role Overview:
We are looking for a proactive and customer-focusedCustomer Relationship Managerto handle inbound and outbound leads, engage B2B customers, and ensure smooth query-to-conversion journeys. The role demands excellent communication skills, product knowledge, and the ability to build trust-based relationships.
Location : Noida
Key Responsibilities:
- Attend inbound customer calls and respond promptly to queries.
- Make outbound calls to leads provided by our marketing agency.
- Explain our value proposition clearly and persuasively to potential customers.
- Recommend the most suitable products from listed vendors based on customer requirements.
- Drive B2B sales through consultative selling and relationship-building.
- Conduct timely follow-ups to maximize conversion rates.
- Route high-priority leads to the Business Development and Vendor Support teams for closure.
Requirements:
- 24 years of experience in customer relationship management, inside sales, or B2B sales (construction/industrial sectors preferred). Ex Justdial sales preferred.
- Strong verbal communication and persuasive skills.
- Ability to work in a fast-paced, target-driven environment.
- Basic knowledge of CRM tools and lead management systems is a plus.
What We Offer:
- Competitive salary + performance incentives.
- Opportunity to be part of an innovative, high-growth startup.
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