Retail Operations Lead

4 weeks ago


Coimbatore, India Tata Consultancy Services Full time

TCS is hiring for Retail Operation Lead role Experience- 5 - 10 yrs Shift- 12:00 pm- 10:00 pm. Job Description- Skills- - 5+ Years of Exp in Ecommerce/Retail - Thorough Understanding of Retail Operations and its nuances - Should have exp in Content Management/Website operations - Should have basic understanding in Digital marketing/SCM and other retail verticals - Should have handled 50+ FTEs - Excellent Interpersonal and communication skills - Should be ok to manage 24/7 project - Hands on experience business transformation with quantified benefits - Basic knowledge in automation tools (Power automate, RPA tools) - Knowledge in digital marketing is an added advantage Roles & Responsibilities - Responsible for overall customer deliverables (KPIs, OKRs) - Responsible to drive enterprise level business transformation, ensure key milestones are met on time - Process excellence - Automation is integral part of the delivery, drive it religiously - Contract Management - Ensure contracts are live. Extension to be handled religiously and complete it on time - Skill Management - Identify skill gap and work closely with TD team and upskill the team for future needs. - Travel to customer location - Travel to customer location for reviews and ensure closure of key actions. Regards Ritika Jagwani (HR)



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