Servicenow Specialist
4 weeks ago
This is a remote position Job Title ServiceNow Specialist Experience 4-6 Years Location Remote Shift Timings 2 PM - 11 PM IST Notice Period Immediate Joiners Only Job Summary We are seeking an experienced ServiceNow Specialist with 4-6 years of hands-on experience including at least 2 years of focused work on CSM ITSM and HRSD modules The ideal candidate will possess strong understanding of workflows service processes structured data and enterprise-level scenario design within the ServiceNow platform This role also involves contributing to AI model training workflows requiring skills in prompt engineering structured data preparation and data validation Key Responsibilities Configure customize and optimize ServiceNow modules including CSM ITSM and HRSD Work with workflows cases incidents request management SLAs and knowledge management Author and validate JSON-based structured data for workflows integrations and training datasets Use SQL to perform data analysis validation and troubleshooting of tasks and process flows Design realistic enterprise scenarios that align with ServiceNow functionalities and business processes Contribute to AI ML model training pipelines by generating structured datasets and process-based scenarios Apply strong prompt engineering techniques to craft effective instructions for AI-driven processes Collaborate with cross-functional teams to understand requirements and deliver high-quality solutions Prepare and maintain documentation test cases and configuration artifacts Communicate effectively with stakeholders customer-facing experience is a strong advantage Required Skills Experience 4-6 years of total experience with ServiceNow Minimum 2 years of hands-on experience in CSM ITSM and HRSD modules Deep understanding of workflows incidents cases requests SLAs KM and service processes Strong experience with JSON authoring and structured data formats Solid knowledge of SQL for data validation and analysis Experience designing enterprise-level scenarios mapped to ServiceNow processes Exposure to AI model training workflows and creation of structured training datasets Strong prompt engineering skills Excellent analytical thinking attention to detail and logical structuring Strong communication skills ability to collaborate with customers is a plus Preferred Qualifications ServiceNow Certified System Administrator CSA Certified Implementation Specialist - ITSM CIS-ITSM Any one of the following ServiceNow CIS - CSM ServiceNow CIS - HRSD Exposure to AI ML workflows training data preparation and automation Familiarity with Agile methodologies Good knowledge and practical experience in prompt engineering
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