Principal/senior Technical Consultant

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone The Team The Customer Excellence Group CEG is ServiceNow s internal professional services organisation The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise As part of the CEG Expert Services Delivery team you will work with our customers to drive consumption adoption and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to realise the value of their ServiceNow investment while making ServiceNow the best buying decision they ve ever made The Role This Principal Technical Consultant Platform - Integration App Engine UI role leads the design and delivery of complex ServiceNow solutions driving enterprise transformation and measurable outcomes Partnering with executive stakeholders the role defines solution strategy technical standards and best-practice implementation across large programs The ideal candidate brings deep expertise in integrations UI and application development resolves complex system challenges and guides cross-functional teams to deliver scalable high-quality solutions They act as a trusted advisor and deep hands-on expert influencing platform strategy driving innovation and enabling transformative integration architectures that support application solutions on the platform What you get to do in this role Act as the primary technical lead across large-scale ServiceNow programs rallying diverse matrixed teams through strong consulting skills Lead workshops to define re-engineer and optimise enterprise processes across current and future state while maximising value of Integrations UI App Engine and AI-driven solutions on ServiceNow Architect scalable sustainable solutions and present strategic technical and business concepts effectively to varied stakeholders Develop detailed user stories test strategies and comprehensive solution design documents and customer hand-over deliverables Lead development of complex integrations AI automation workflows applications and UI components Ensure delivery quality and consistency through technical leadership oversight and partner alignment Lead pre-sales engagements through solutioning strategic thought leadership impactful presentations creative scoping and accurate effort estimation activities Contribute innovation best practices and thought leadership across global CEG and product communities Mentor and guide colleagues customers and partners in technical excellence and platform best practices Qualifications To be successful in this role you have Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Minimum 5 - 8 years of hands-on experience in configuring and developing on the ServiceNow platform covering custom applications complex integrations portals and UI Builder workspaces Proven ability to lead influence and navigate effectively in complex customer environments presenting well-reasoned technical strategy and solution options with clear pros cons and risks considerations Experienced in engaging both technical and business stakeholders to capture requirements and design comprehensive scalable solutions Strong capability in articulating complex business and technical concepts through visual models workflows and wireframes Deep customer focus with a commitment to delivering excellence Creative analytical thinker with strong problem-solving and decision-making skills Naturally curious proactive and self-motivated in exploring new technologies and approaches Thrives in fast-paced evolving environments with concurrent assignments Exceptional communication collaboration and interpersonal skills across diverse teams Proven ability to rally drive and guide on project teams Experienced in Agile methodologies with a strong understanding of iterative delivery practices Strong Technical skills Proficient in JavaScript HTML and modern frameworks such as AngularJS or React for component-based development Experienced with common interfaces and protocols including OAUTH LDAP VPN SSL SAML SSO REST and SOAP Deep understanding of API design ETL processes event-driven architecture and integration patterns Skilled in Object-Oriented Design and responsive application development Strong grasp of data management database design and related concepts Familiar with web application stack components and experienced in working with SaaS platforms ServiceNow Certifications required Certified Application Developer CAD Certified Implementation Specialist CIS in one other ServiceNow product Core Platform micro-certifications - Integration Hub Flow Designer UI Builder Service Portal Mobile Desired ServiceNow Certifications required or must achieve within the first year Certified Technical Architect CTA Certified Implementation Specialist CIS - Data Foundations Must be able to travel up to 30 annually where required Must be able to accommodate adjusted working hours to support customers across APAC region FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license