Service Coordinator

3 weeks ago


Kanchipuram TN IN Cistron Systems Private Limited Full time

Qualification B E EEE ECE or Mech B Sc Electronics Experience 1 years of experience in tele calling technical or non-technical customer support and relationship client co-ordination etc are encouraged Skills Must be proficient in communicating in local or regional languages Tamil Telugu and Hindi Must be good in English communication Experience in customer support client co-ordination Job overview We are looking for candidates who will act as a service co-ordinator for the service requests and liaise in the entire process of service done to the customers Roles and responsibilities Receive service calls from the customers through IVR and lodge service complaints in our system Allocate service calls received from the customers to the respected service managers Co-ordinate with the service managers in getting the customers needs met as per the calls and get the calls closed as per TAT Ensure that the calls are assigned to the service engineers available where field service is required Co-ordinate with the service team to ensure adequate spares are available for field service of assigned calls Co-ordinating with HO Head Office stores for the spare requirements of the customers and ensure the same is being promptly dispatched Maintain TAT for all calls Follow up and keep a track of AMC and CMC of the customers with service team To get feedback from the customers post service closure TO make report on spares service AMC CMC income To provide AMC CMC and warranty lost data To provide details of delayed calls and engineer s performance Job Type Full-time Pay 16 000 00 - 25 000 00 per month Benefits Food provided Provident Fund Work Location In person Speak with the employer 91 9994909203



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