Incident Management
3 weeks ago
Calling all innovators - find your future at Fiserv Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Incident Management - Sr AssociateWhat does Associate - Incident Management do in Fiserv You will be responsible to Identify and close the knowledge gaps by creating updating and improving knowledge documents to keen information relevant for team members Proactively identify process improvements and process redundancies and collaborate towards an improved and more productive that enhance the employee experience What will the person do in his role Accept the Incident task and join the bridge in real time Confirm the impacted product number of impacted client and end-user impact due to ongoing incident Create communication as per scenario on Incident Assertive to ask questions and push for information on incident bridges Ability to navigate ServicePoint and use the Service Interruption Communication Tool within in SP Troubleshoot issues Ensure the process SLAs are meet on daily basis Provide client progress updates to Supervisor at required intervals Managing the New Hire training plan and execute the same Identify and close the knowledge gaps by creating implementing training plans Proactively identify process improvement and process redundancies and collaborate towards improved and more productive process Ensure compliance trainings are completed within time Provide superior customer service Liaise effectively and collaboratively with stakeholders to resolve the issues Provide client progress updates to Lead at required intervals Maintenance of SOPs and other process documents Monitor Training refresher for new associates Share best practices with team to enhance skills and processing knowledge What does the person need to have Graduate with minimum 3-5 yrs of experience in similar domain role Good communication skills both verbal and non-verbal communication skills Good knowledge of Microsoft tools Power Apps Subject matter expert experience on papers Out of box thinker and analytical mindset Exposure to Lean and other quality methodology Open to feedback and have a go getter approach What would be great to have Exposure to VSM Risk management Lean projects RPA Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable What you should know about us Fiserv is a global leader in payments and financial technology with more than 40 000 associates proudly serving clients in more than 100 countries As one of Fortune xc2 xae magazine s World s Most Admired Companies 9 of the last 10 years one of Fast Companys Most Innovative Companies and a top scorer on Bloombergs Gender-Equality Index we are committed to innovation and excellence Our commitment to Diversity and Inclusion We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate business email address We will not hire through text message social media or email alone and any interviews will be conducted in person or through a secure video call We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process We also wont send you a check to cash on Fiservs behalf If you see suspicious activity or believe that you have been the victim of a job posting scam you should report it to your local law enforcement Fiserv
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Incident Manager
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Gurgaon, Haryana, India Hexaware Technologies Full timeJob Description:Incident/Application Manager - SupportCompany: IndigoDepartment: IT SupportLocation: GurugramPosition Overview:As an Incident/Application Manager - Support, you will be responsible for overseeing the management and resolution of incidents related to our applications and Digital services. With your extensive experience in incident management...
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Incident Manager
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Gurgaon, Haryana, India Hexaware Technologies Full timeDear Candidate,We are hiring for Incident Manager Position in below Location and Preferring Immediate to 15days Candidates Only.Exp : 5-8 YrsLocation : Gurgaon & ChennaiNotice Period: Immediate to 15daysKindly fill the form link below and apply for the position:Description:Incident/Application Manager - SupportCompany: IndigoDepartment: IT SupportLocation:...
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Gurgaon, Haryana, India Hexaware Technologies Full timeDear Candidate,We are hiring for Incident Manager Position in below Location and Preferring Immediate to 15days Candidates Only.Exp : 5-8 YrsLocation : Gurgaon & ChennaiNotice Period: Immediate to 15daysKindly fill the form link below and apply for the position:HYa FrbcJob Description:Incident/Application Manager - SupportCompany: IndigoDepartment: IT...
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Gurgaon, Haryana, India Hexaware Technologies Full timeJob Description: Incident/Application Manager - Support Company: Indigo Department: IT Support Location: Gurugram Position Overview: As an Incident/Application Manager - Support, you will be responsible for overseeing the management and resolution of incidents related to our applications and Digital services. With your extensive experience in...
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Gurgaon, Haryana, India Hexaware Technologies Full timeDear Candidate, We are hiring for Incident Manager Position in below Location and Preferring Immediate to 15days Candidates Only. Exp : 5-8 Yrs Location : Gurgaon & Chennai Notice Period: Immediate to 15days Kindly fill the form link below and apply for the position: Job Description: Incident/Application Manager - Support Company: Indigo Department:...
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Incident Manager
2 weeks ago
Gurgaon, Haryana, India Hexaware Technologies Full timeDear Candidate,We are hiring for Incident Manager Position in below Location and Preferring Immediate to 15days Candidates Only.Exp : 5-8 YrsLocation : Gurgaon & Chennai Notice Period: Immediate to 15daysKindly fill the form link below and apply for the position:https://forms.office.com/r/RArHYaFrbcJob Description:Incident/Application Manager - Support...
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Dedicated Incident Resolution Specialist
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Gurgaon, Haryana, India Hoonertek Full timeLocation : GurgaonExperience : 7-10 years in service management or related fieldsKey Responsibilities :- Serve as the main point of contact for enterprise customers, ensuring proactive and efficient service management.- Monitor and ensure Service Level Agreement (SLA) compliance, effectively communicating commitments to operational and functional teams.-...
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