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Incident Resolution Specialist

1 week ago

Gurgaon, Haryana, India Nityo Infotech Services Pte. Ltd Full time

Job Description:

Nityo Infotech Services Pte. Ltd is seeking a skilled Incident Resolution Specialist to join our team. As an Incident Resolution Specialist, you will be responsible for managing incidents and ensuring minimal disruption to our services.

Key Responsibilities:

  • Manage incidents from initiation to resolution
  • Coordinate with cross-functional teams to resolve incidents efficiently
  • Analyze incident trends to identify areas for improvement
  • Develop and implement process improvements to enhance incident management

Requirements:

  • 2-3 years of experience in IT service management
  • Strong understanding of ITIL concepts and practices
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • ITIL Foundation certification