Incident Management
3 weeks ago
Job Description
ServiceNow knowledge Minimum 2 years of relevant experience in Incident management. Strong communication, interpersonal and analytical skills to effectively communicate with all levels of employees. Excellent communication and multitasking skills. Active listening diligently pay attention to understand the issue / problem and maintain documentation for all the service delivered. Confident to ask questions and make decisions to escalate incidents to higher management as required. Demonstrate ability to work well under pressure Ability to work in fast paced self-directed environment ITIL Foundation certification and good understanding of ITIL concepts Good understanding of software / hardware platforms, Operating system, network, and voice infrastructure 24x7 support model and rotational shifts
Experience Required
2-3 years
Industry Type
IT
Employment Type
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