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Incident Resolution Engineer
2 weeks ago
About the Job:
\We are seeking a highly skilled Network Support Specialist to join our team at Orange Business. As a key member of our global delivery operations, you will be responsible for providing level 2 support and ensuring a professional and consistent delivery of quality service to our customers.
\About You:
\- \
- You have good network support knowledge and experience\
- You are service-oriented with excellent customer service skills\
- You have a good networking communications background\
- You have experience in one or more of the following: Network, LAN, WAN topologies and protocols\
- You have good knowledge of Cisco Routing, Switching, SDWAN, and Systems Network Management\
- You possess strong interpersonal skills, time management, organizational, and communication skills\
- You are able to work under pressure, deal with multiple tasks, and maintain a proactive, self-motivated attitude\
- You have problem-solving skills and are able to cover flexible working hours, shift patterns as required (24/7)\
- You hold any Degree or Diploma in Electronics, Computers, or Science\
- You have 3-5 years of Industry experience, preferably in Incident management in customer support in the telecommunication industry\
- You have 3-5 years of relevant technical experience\
About Us:
\At Orange Business, we manage and integrate the complexity of international communications, freeing our customers to focus on strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, combined with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.
