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Incident Resolution Expert

2 weeks ago

Gurgaon, Haryana, India beBee Careers Full time

About the Job

We are seeking an Incident Resolution Expert to join our team. The successful candidate will have a strong background in technical problem management and excellent communication skills.

Main Responsibilities

  • Resolving technical incidents and problems
  • Improving existing processes to prevent future problems
  • Communicating effectively with technical and non-technical stakeholders
  • Collaborating with internal teams to ensure seamless service delivery

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in Computer Science or a related field
  • Previous experience in technical problem management or a related field
  • Excellent analytical and problem-solving skills
  • Ability to communicate complex technical information to both technical and non-technical stakeholders