Account Manager

Job Description

Job Description:

QualityKiosk is looking for a boundary pusher, organized, detail oriented, and a passionate person as an Account Manager / Sr. Account Manager / Account Director / GM Sales, a profile that provides access to market-leading technology such as Data Science, Customer Experience Technologies, Performance Engineering, AI driven Reliable Digital Quality, et. al.

The candidate will spearhead relationship and engagement with the top Private Sector Banks in India.

Theideal candidate should be interested in making the organization more productive, efficient, and most importantly customer-centric.

The main goal is to provide exceptional client experience, increase customer satisfaction & to drive to set long- and short-term goals and quotas, bring in new business, and own revenue and margin for the account. S/he should also possess excellent planning and leadership abilities to work with delivery team and cross functional stakeholders.The goal is to ensure the companys retention of clientele and facilitate further growth.S/he will be the lead point of contact for a set of customers and will serve as the ultimate company representative.

The candidate will run the best of Account Management practices and also work with Senior Bank stakeholders as a consultant to solve business challenges, deriving more value out of the relationship and marching towards generating more accolades for QualityKiosk - revenue growth & new solution creation.

Key Responsibilities:

Meet revenue numbers / sales quotas and other associated sales KPIs.

Prepare long-term and short-term goals and account objectives to run with the Account Management practice for set of accounts.

Build trust and long-term relationships with clients, being viewed as consultant / partner to discuss the vision / plans well ahead of time. To ensure strong knowledge of clientele by mapping, interacting at various levels and various departments with superior customer service skills.

To run with various strategic initiatives in parallel, be organized and able to create multiple timelines, budgets, and schedules, own it and drive it along with Delivery Program and Project managers.Able to analyze problems and strategize for better solutions with various squads within the account team of QualityKiosk.

Present trend to client and internal management stakeholders for sales, revenue, pipeline and other important initiatives.Present reports on account progress, quotas, and goals to senior leadership and stakeholders.

Keep apprised of latest concepts to be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs.

Creating 3+ years contract with rate negotiations, moving the annual contracts to long term contracts.

Skillsets:

Master degree in business, business administration, or related field along with BE / BTech - preferred.

Minimum 5 years of relevant sales / account management experience with banks in India, with overall experience of 8-15 years.

Strong knowledge of clientele and superior customer service skills.

Collaborates effectively with others to achieve goals and to drive results.

Demonstrates accountability and commitment by making sound decisions.

Ability to guide, lead and influence leadership team and key stakeholders.

Great aptitude in building and maintaining customer relationships.

Note (Must have):

Can join within max 30 days

Location: Mumbai and Bangalore / Chennai

Minimum last 5 years selling to Banks in the same Geo

Existing relationships at senior levels in various Banks

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