Senior System Administrator

About Ferguson Ferguson is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market We help make our customers complex projects simple successful and sustainable by providing expertise and a wide range of products and services from plumbing HVAC appliances and lighting solutions to pipe valves and fittings water and wastewater solutions and more Headquartered in Newport News Virginia Ferguson has sales of 29 6 billion fiscal year 24 and approximately 35 000 associates in nearly 1 800 locations ANSR is the market leader in enabling organizations to build manage and scale global teams through Global Capability Centers GCCs ANSR s full-stack GCC platform comprising end-to-end Al- enabled products and services is trusted by the world s best companies to help them set up manage and run their high-impact technology centers Since its inception ANSR has established over 125 GCCs aggregating to over 125k enterprise talent with over 2B in investment and using over 12M sq ft of workspace Visit ansr com for more information About Ferguson Since 1953 Ferguson has been a source of quality supplies for a variety of industries Together We Build Better infrastructure better homes and better businesses We exist to make our customers complex projects simple successful and sustainable We proactively solve problems adapt and grow to continuously serve our customers communities and each other Ferguson is proud to provide best-in-class products service and capabilities across the following industries Commercial Mechanical Facilities Supply Fire and Fabrication HVAC Industrial Residential Trade Residential Building and Remodel Waterworks and Residential Digital Commerce Ferguson has approximately 36 000 associates across 1 700 locations Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful You will build a career that you are proud of at a company you can believe in Duties and Responsibilities Provide end-to-end support for all Supply Chain Solutions Serves as the immediate technical contact for all DC MDC and Ship Hub locations handling calls and chats and documenting all interactions in ServiceNow Address issues and outages as required collaborating with vendors developers and application administrators to resolve them and identify the root cause Manages automation infrastructure for MDCs and Ship Hubs Responds to system alerts and resolves issues by using various tools to monitor and troubleshoot Supply Chain systems Serve as an escalation point for the Ferguson Service Desk Communicates technical information to technical and nontechnical personnel Uses standardized procedures and practices to achieve goals objectives and meet deadlines Advance issues as needed to ensure SLA is met or exceeded Develop documentation around issues and resolution of those issues Must be willing to travel to Supply Chain locations as required and participate in rotational on-call Qualifications and Requirements General System Administration experience Experience working with WMS products is preferred Device management and Automation of WMS Has conceptual knowledge of all practices and procedures related to Supply Chain systems Has general knowledge of business practices related to Supply Chain Understanding of internal and external end-user needs and requirements is preferred SQL experience is a bonus Ability to identify and resolve issues independently Strong documentation skills Excellent oral and interpersonal communication skills Ability to communicate ideas in both technical and user-friendly language Experience working in a team-oriented collaborative environment Highly self-motivated with keen attention to detail Able to prioritize and implement tasks in a fast-paced environment Solid understanding of the organizations goals and objectives Assists with the installation configuration maintenance debugging and support for systems software hardware to ensure expected availability and performance levels are achieved Adhere to Company compliance and Health Safety and Environment HSE policies procedures and requirements Regular and reliable attendance Other duties as assigned