Digital Banking Officer

2 weeks ago


Bengaluru, Karnataka, India Equitas Small Finance Bank Full time
Job Description

Roles and Responsibility

- Manage and maintain the bank's digital banking platform, ensuring it is up-to-date and user-friendly.
- Develop and implement strategies to increase online banking usage and improve customer engagement.
- Collaborate with cross-functional teams to identify new business opportunities and expand existing relationships.
- Provide excellent customer service, responding to queries and resolving issues promptly.
- Analyze market trends and competitor activity to stay ahead in the competitive BFSI landscape.
- Identify areas for process improvement and implement changes to enhance efficiency and productivity.

Job Requirements

- Strong understanding of digital banking principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment and meet deadlines.
- Proficiency in using digital banking software and systems.
- Strong analytical and problem-solving skills.
- Experience working in a similar role within the BFSI industry.

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