BT Enterprise Telephony

4 days ago


Bengaluru, India Teamware Solutions Full time

Job Description Key Responsibilities: - Install, configure, and support BT Enterprise Telephony solutions including SIP trunks, VoIP, and traditional telephony services. - Manage BT telephony service platforms such as BT IP Connect, BT One Voice, or similar. - Monitor telephony network performance, troubleshoot faults, and ensure SLA compliance. - Coordinate with BT service providers and internal teams for maintenance, upgrades, and incident resolution. - Manage user provisioning, call routing, voicemail, and call recording systems. - Maintain documentation of system configurations, processes, and incident reports. - Provide L2/L3 support for telephony issues and escalations. - Support telephony integration with contact center systems and unified communications platforms. Key Skills Required: - Hands-on experience with BT Enterprise Telephony products and services - Knowledge of SIP trunking, VoIP protocols (SIP, H.323), and call routing - Familiarity with telephony hardware and software including gateways, PBXs, and session border controllers - Experience working with BT support teams and managing service requests - Strong troubleshooting skills for voice and network issues - Understanding of QoS, VLANs, and voice network design - Good documentation and communication skills


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