IT Telephony 5 to 9 Years Pune, Chennai, Noida

7 days ago

Bengaluru, India Capgemini Full time

Job Description
- Independently work on user or high priority tickets, change requests, troubleshooting faults and interfacing with external vendors as well as internal Capgemini engagement representatives.
- Gather, Understand and Successfully Translate business requirements into technical specifications.
- Ready to work in rotational US Shifts.
- Flexible work schedule to handle emergency outage or other situations with ability to work on or resolve issues while out of the office.
- Follow existing policy procedures used to configure and maintain various portions of Cisco Telephony and their associated systems.
- Analyze and standardize procedures to improve efficiency and effectiveness of contact center operations.
- Coordinate effort and communication between geographically and time separated groups.
- Primary Skills
- Must have hands on experience and at least L2 skills in Cisco Unified Contact Center Enterprise (UCCE), CUCM, Cisco Voice Portal (CVP) and voice gateways.
- Good knowledge of Cisco UCCE, CUCM Architecture, deployment models and components.
- Good knowledge and hands on experience in Cisco UCCE Call flow scripts.
- Good knowledge and hands on experience in Cisco CVP Scripting.
- Troubleshooting at least L2 level skills UCCE, CUCM and CVP related issues.
- Good hands-on experience in VXML Gateway configuration and troubleshooting.
- Knowledge and experience in Cisco WebEx Enterprise and AWS Connect cloud telephony.
- Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).

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