Design Engineer Professional

We are in an incredibly competitive industry and it's not just the technology that's important, but the world of promise it creates for our customers. We live and work in a connected world where people want seamless service, great products and the best connectivity there is, as well as continually expecting more and more from us, and rightly so. Networks is BT's powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from the pack.

Innovation drives everything we've done since BT started in 1846. Coming up with new ideas and developing new technologies is central to our future. We want to improve people's lives for the better in welcome, relevant and affordable ways and we'll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only for our customers but for the industry across the Globe, truly making customers our heartbeat.

In Networks our aim is to create brilliant converged services over the best network and they'll be personal, simple and brilliant to use. Being part of the Data Centre Team in Networks the role holder plays a big part in this. BT's core business traverses our Network and Firewall devices – we need to make sure our Network is up, accessible and functioning correctly 24/7 to meet the expectation of our customers.

• Ticket Planning: - Ability to plan interconnects on relevant ticketing systems i.e. ALGOSEC.
• Ticket Implementation: - Ability to Implement interconnects across the BT firewall estate, Cisco & Checkpoint vendors.
• Firewall security experience: - ability to discuss and review technical customer issues/deliveries with relevant peer groups.
• Accountable for the timely solving and closure of Connectivity issues using ServiceNow.
• Accountable for delivering Fireflow ticket allocation and implementation in a timely manner.
• Accountable for delivering NAIF/Moscow implementation in a timely manner.
• May provide design support and information down streaming on new features and/or Firewall component design.
• Diagnose and resolve complex incidents where solution may not be clear or procedure may not exist identified through proactive monitoring.
• Drive improvements in working processes.
• Where operationally required, participate in out of hours change work and be part of a callout rota to provide 24x7 cover for the platforms.

What you'll bring

Must Have:

• Understanding of Network Security firewall technologies and their uses (Checkpoint and Cisco)
• Understanding of Data Centre Network Technologies
• IP Networking Skills
• Cisco/Checkpoint networking/security accreditations i.e. CCNA / CCSA
• Proven strong customer facing skills.
• Efficient problem solver in enterprise environment.
• Ability to work as part of a team as well as under minimal supervision.
• Good interpersonal skills

Nice to have:

• Experience of Major IT Uplift programmes, including migration to cloud-based services.
• Experience of Network Devices – Routers, Switches, STM's, ACE etc.

About us

BT Group was the world's first telco and our heritage in the sector is unrivalled.  As home to several of the UK's most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. 

Over the next two years, we will complete the UK's largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband.  Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. 

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come.  This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.  

Change on the scale we will all experience in the coming years is unprecedented.  BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.