Fms Support Consultant

3 weeks ago

Bangalore Karnataka, India OneAdvanced Full time

Role Introduction Are you interested in starting a career within IT You will be joining a fast-paced support department that is passionate about delivering excellent customer service and resolving customer issues You will be involved in all aspects of technical and application support relating to Financial Management System FMS products You will be based in our Bangalore office What You Will Do As a Support Consultant you will be responsible for handling incoming support calls and emails undertaking any relevant issue investigation ensuring all key information is accurately captured Ensure an exceptional level of customer service and satisfaction is met at all customer touch points Perform and undertake all aspects of technical support service telephone calls web incidents voicemails call backs e-mails etc to accurately diagnose problems remotely monitor pre-empt faults and ensure the successful resolution of issues LI-MP1 What You Will Have Effective problem solving skills Well-developed oral and written communication skills Well organised with the ability to work proactively in a team in a busy environment Experience of supporting a Financial Management System FMS such as Sage for example Good understanding of basic accountancy principles Experience with using Microsoft Windows and Microsoft office suite Successful candidates will join a one week bootcamp to develop their soft skills and system knowledge prior to starting the role You will then be supported by senior members of your team to help develop your knowledge within the product you are supporting followed by continuous development as part of our Support Development Programme What We Do For You Wellbeing focused - Our people are our greatest assets and ensuring everyone feels their best self to come to work is integral Annual Leave - 20 days of annual leave plus public holidays Employee Assistance Programme - Free advice support and confidential counselling available 24 7 Personal Growth - We re committed to enabling your growth personally and professionally through development programmes Life Insurance - 2x annual salary Personal Accident Insurance - providing cover in the event of serious injury illness Performance Bonus - Our Group-wide bonus scheme enables you to reap the rewards of your success Who We Are OneAdvanced is one UK s largest providers of business software and services serving 20 000 global customers with an annual turnover of 330M We manage 1 5 million 111 calls per month support over 2 million Further Education learners across the UK handle over 10 million wills and so much more Our mission is to power the world of work and as you can see our software underpins some of the UK s most critical sectors We invest in our brilliant people They are at the heart of our success as we strive to be a diverse inclusive and engaging place to work that not only powers the world of work but empowers the growth ambitions and talent of our people To learn more about working at OneAdvanced please

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