Consultant / Permanent FULL TIME
1 day ago
About FM: FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive. Assign work orders within territory to be scheduled ensuring the appropriate loss prevention consultant has been matched with the technical proficiency of consulting required by the job. Ensure assigned orders result in the most cost effective way possible for travel within the geographic area while maintaining the lowest possible monthly backlog. Work with loss prevention consultants and others to ensure that all commitments are met within priority guidelines in a timely manner. Interacts with engineering operations management, scheduling and work assignment team members to develop strategy resulting in effective utilization of engineering resources and timely visits to client sites. Operates as a vital member of the work assignment team focused on internal customer experience, ensuring orders are assigned to appropriate engineers in a timely manner. Develop and leverage strategic insights to manage regional workloads, ensuring cost-effective and efficient utilization of field engineering resources (both local and global) while prioritizing internal and external client needs. Collaborate with counterparts to support field engineering development, training, and global strategic workload planning. Partner with and provide insights to operations engineering management to ensure awareness of workload progress, navigate understanding of field engineers’ skillsets and development, and project alignment with operational and organizational goals. Understand the book of business to anticipate resource needs and challenges within operations or across operations, sharing findings with Work Assignment managers and the engineering management team. Coordinate all work assignment matters by acting as the primary/secondary contact to operations management and field engineers for territory to ensure work assignment activities are coordinated consistently, do not result in duplication or rework, and focus on customer satisfaction. Review various audit reports, identify and resolve discrepancies, ensure data integrity in direct support of work assignment teams to ensure data quality and order completion. Begin training to understand work assignment practices Work with established best practices with focus on continuous improvement in assigning work and customer service. Leverage technology to fullest extent to be in position to validate what systems suggest Skill and Experience: Degree and 1 to 2 years or 5 years of experience required to perform essential job functions. Additional Experience Qualifier (optional): Two years’ experience supporting a work group and / or manager. Logistics coordination experience preferred. Customer service oriented Solid organizational skills, ability to plan and prioritize work to meet challenging deadlines in a fast paced environment. Proficient working knowledge of corporate procedures, guidelines and governance for engineering service deliverables. 4 Year / Bachelors Degree ~ Combination of education and work experience will be considered. Internship Opportunity
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