Customer Support Associate Jobs Opening in HostGraber at Rajarhat New Town, KolkataLess

We’re Hiring: Customer Success & Accounts AssociateJob Title - Customer Success & Accounts AssociateJob Type- Full TimeMin. Experience- 6 Months to 1 yearLocation- Kolkata, West BengalSalary- 8k - 15k per month (Depends on your skills and expertise)Job DescriptionThis is a full-time, in-office role for a proactive and client-focused professional who can handle customer onboarding, account coordination, and basic technical communication for hosting and data center services.The role requires a blend of communication skills and foundational technical understanding to guide customers effectively and ensure a smooth service experience across Web Hosting, VPS, Dedicated Servers, Cloud Solutions, and related infrastructure.Company DescriptionWelcome to HostGraber, your trusted partner in web hosting and data infrastructure solutionsSince 2018, we have been empowering startups, small businesses, and enterprises with reliable and secure digital infrastructure — including VPS Hosting, Dedicated Servers, Colocation, Cloud Services, and Managed Hosting.With a strong focus on performance, security, and 24/7 customer experience, we continue to grow as a leading name in the Indian hosting ecosystem.ResponsibilitiesAssist potential clients throughout their onboarding journey, from configuration basics, and product-related queries.    Understand client requirements and guide them on suitable services such as Web Hosting, VPS, Dedicated Servers, or Cloud plans.Serve as the primary point of contact for client accounts, helping them with upgrades, renewals, and service-related queries.Provide basic technical clarification to clients with support from the technical team when needed.Coordinate with technical engineers for issue resolution, custom setups, and escalations.Maintain accurate CRM and account records, including follow-ups, renewals, and client communication.Build strong, long-term relationships with clients to improve retention and satisfaction.Prepare account reports, renewal updates, and feedback summaries for management.Stay updated with hosting industry trends, basic server concepts, and competitor offerings.Participate in product training sessions and upskill in cloud/server technologies.QualificationsBasic understanding of IT terminologies etc.Strong communication and interpersonal skills.Ability to explain technical concepts in simple and clear language.Ability to manage clients expectations and maintain professionalism.Good analytical thinking and a problem-solving mindset.Ability to meet deadlines while maintaining high-quality outputWillingness to learn hosting technologies and adapt quickly.Knowledge of AI tools like ChatGPT for communication support and research is a plus.Technical Exposure You Will GainLinux hosting management & server basicsDomain and DNS managementVPS, cloud nodes, and SSD/NVMe storage systemsControl panels like cPanel, WHM, PleskTicketing and CRM tools used in tech companiesUnderstanding of data center operationsIf you believe you’re the one we’re looking for, drop us your portfolio and resume at or DM me directly at . Please add the Job Title in the subject line.Know someone perfect for these roles? Please share this post with your networkMore information about this Customer Support Associate JobPlease go through the below FAQs to get all answers related to the given Customer Support Associate jobWhat are the job requirements to apply for this Customer Support Associate job position? Ans: A candidate must have a minimum of 0 to 1 year experience as an Customer Support Associate What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, BFT, BMS, Other Graduate What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Associate is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Associate position? Ans: There are immediate 1 job openings for Customer Support Associate in our Organisation. B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, BFT, BMS, Other Graduate