Senior SaaS Implementation Consultant

2 days ago

India MyRemoteTeam Inc Full time

Job Description About Us MyRemoteTeam, Inc is a fast-growing distributed workforce enabler, helping companies scale with top global talent. We empower businesses by providing world-class software engineers, operations support, and infrastructure to help them grow faster and better. Job Description AI Enabled Job Title: Senior Implementation Consultant Experience: 10 Years Working Model: Remote Responsibilities - Scope out projects and provide effort estimations and timelines in conjunction with sales and customer success managers(CSM). - Lead Discovery calls with customers and cross functional team. - Partners with CSMs to ensure successful delivery by leading technical project activities, including solution architecture design. - Serves as solution architect on moderate to complex projects requiring integration with multiple products. - Performs complex configuration, troubleshooting of Netomi's solution(s). - Ensure Project/Process Documentation on the centralized repository. - Participates in reviews(as and when required) with the customers and provide guidance regarding best practices. - Collaborate with different teams for effective troubleshooting of customer issues during deployment & post deployment. - Leads business discussions regarding Netomi's value proposition at different levels of customer organization. - Strong on data analytics and providing insights to the customer. - Focus on driving efficiency in project delivery through initiatives. - Analyse the customer health and create a plan to improve and Optimize the performance on AI Agent. Requirements - Overall Experience > 8-10 Years experience in Project Management preferably from a consulting organisation. - Should have spent at least 4 years for a SaaS based organisation conceptualising, designing and deploying the solution. - Articulate and possesses proficiency in client/stakeholder management. - Strong communication skills both written and verbal. - Ability to deliver under stressful condition. - Ability to interpret functional specifications and translate them into technical configurations. - Experience in implementation of SaaS product is a must. - Understand basics of SQL and relational databases. - Strong tool experience with JSON, Datadog, Postman, API Integrations. - Ability to set up custom fields, workflows, business rules, and automation triggers. - Familiarity with authentication methods such as OAuth, JWT, and API tools like Swagger, Zapier. - Hands-on experience configuring SaaS platforms (e.g., Salesforce, Zendesk, Netomi, HubSpot, Workday, or ServiceNow). - Basic proficiency in JavaScript, Python, or Node.js for customization or integration scripting.

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