Customer Onboarding Associate

4 weeks ago

Noida India SaaS Labs Full time

Job Description About Us Join SaaS Labs, where innovation meets excellence SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads, our portfolio includes JustCall, Helpwise, Dialworks, EasyCalendar, CallPage, Atolia, and CallRoot. What is in this role for you We believe onboarding is not just a processit's the first chapter in the customer's success story. As a Senior Customer Onboarding Associate, you'll shape that story by ensuring new customers experience value quickly, confidently, and seamlessly. You'll be their trusted guide and advisor, influencing how they adopt and grow with SaaS Labs . What You'll - DoUnderstand customer objectives, challenges, and use cas - esOwn the onboarding journey: design success plans, train, and activate custome - rsDrive smooth product implementation and ensure customers reach their first aha mome - ntEducate customers on best practices and workflo - wsCollaborate with Sales, Product, Engineering, and Success across time zon - esBuild trust with executives and proactively manage at-risk custome - rsEnsure a warm, structured handover to the Customer Success te am What You Need to H - ave2-5 years in B2B SaaS onboarding or success, ideally with US custom - ersStrong communication skills to engage senior executives and global clie - ntsProven track record of driving adoption, retention, and customer deli - ghtExperience with tools like Gainsight, Totango, or ChurnZ - eroAnalytical, problem-solving mindset with data-to-action ski - llsDeep understanding of SaaS and business proces - sesAbility to translate customer needs into technical requiremen - ts.Global customer experience across varied segme - ntsKnowledge of APIs and Webhooks will be a pl us. Why Join - UsOpportunity to work and collaborate with a truly global team spread across 6 count - riesRoutine hackathons and learning boot camps to promote knowledge sha - ringComprehensive medical benefits and term insur anceReady to shape customer journeys and make an impact from day one Apply now and be part of our growth story. Curious about what we're building Follow us on LinkedIn to be the first to k now

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