Customer Success Manager
2 weeks ago
Job Description Job Title: Customer Success Manager (CSM) Location: Chennai Work Mode: In-Office Position Overview We are looking for a Customer Success Manager (CSM) who will be responsible for building and nurturing long-term relationships with key customers, ensuring high satisfaction, retention, and account growth. The ideal candidate will take ownership of the customer lifecycle, drive product adoption, and identify opportunities to cross-sell Managed Service Provider (MSP) offerings and additional Freshworks solutions. Key Responsibilities - Develop and maintain strong, trust-based relationships with key customer accounts to ensure satisfaction and retention. - Act as the primary point of contact for assigned clientsoverseeing renewals, and ongoing success initiatives. - Identify and pursue opportunities for cross-selling and up-selling, including Hectae's MSP services and Freshworks product suite. - Collaborate closely with clients to understand their goals, pain points, and operational needs, and align solutions accordingly. - Work with cross-functional teamsSales, Product, Marketing, and Supportto deliver seamless customer experiences. - Monitor account health, usage trends, and feedback to proactively address risks and maximize customer value. - Build and manage a robust account pipeline with accurate forecasting and reporting. - Stay up to date on Freshworks product enhancements, new features, and industry trends to advise customers effectively. Requirements - Minimum 3+ years of experience in Customer Success, Account Management, or IT/SaaS Sales. - Proven track record of managing enterprise or key accounts and achieving retention and growth goals. - Strong written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences. - Self-starter with strong organizational and relationship management skills. - Ability to report and share client status updates on predefined intervals. - Experience with Freshworks products (Freshservice, Freshdesk, Freshsales, etc.) is a strong plus. Why Join Hectae At Hectae, we blend technology with strategic insight to create real impact for our clients. As a premium Freshworks partner, you'll work with leading SaaS solutions, collaborate with forward-thinking professionals, and play a key role in helping businesses deliver memorable customer experiences. Join us in redefining how companies connect, serve, and grow with their customers.
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Customer Success Manager
2 weeks ago
Chennai, India Avow Solutions Inc Full timeJob Description Job Title: Customer Success Manager About the Role We are seeking an experienced and customer-centric Customer Success Manager to lead client relationships and ensure long-term success for users of our SaaS product. The ideal candidate will have a deep understanding of SaaS customer lifecycles, strong business acumen, and a proven ability to...
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Customer Success Manager
1 week ago
Chennai, India Xobin Full timeJob Description ACustomer Success Managerat Xobin ensures that customers achieve their desired goals using the Xobin platform. Initiating the on-boarding of customers. Handle customer concerns with confidence, putting them at ease. This is a client-facing role that involves relationship management, account management, and resolving any emerging problems that...
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Customer Success Manager
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Chennai, India FULL Creative Full timeJob Description We are looking for a Customer Success Manager with 3 - 5 years of experience in the B2B SaaS industry. As a Customer Success Manager, you will play a crucial role in ensuring that our customers realize the full potential of our solutions. You will lead them through a comprehensive onboarding process, build and maintain strong relationships...
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Customer Success Manager
3 weeks ago
India BrightEdge Full timeJob Description About BrightEdge BrightEdge is the global leader in AI-powered SEO and content performance marketing, helping enterprises transform online visibility into measurable business impact. As the gold standard in SEO data, our platform unifies deep technical analysis, research, recommendations, scaled reporting, and automationpowering success for...
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Customer Success Manager
2 weeks ago
India SponsorCloud Full timeJob Description Location: Remote Working Hours: 6:30 PM 3:30 AM IST (flexible to cover CST & EST time zones) About the Role: We are looking for a proactive Customer Success Manager to drive onboarding, enablement, and adoption for our customers. The ideal candidate will have hands-on experience managing a book of business and prior expertise working with...
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Customer Success Manager
4 days ago
Chennai, Tamil Nadu, India Freshworks Full time ₹ 8,00,000 - ₹ 25,00,000 per yearManager - Customer Success - US Job Description As the Manager of Customer Success for the NA Team, you will lead a specialised team of Customer Success Managers (CSMs) responsible for driving value and engagement. Your leadership will ensure strong collaboration with customers, effective adoption strategies, and long-term customer success across the...
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Senior Customer Success Manager
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Chennai, India FourKites, Inc. Full timeJob Description At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates...
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Customer Success Manager
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India Revinate Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRevinate is one of the largest and most innovative providers of direct revenue-generating solutions in the hospitality industry. Revinate's mission is to deliver hoteliers scalable direct revenue and profits from data-driven solutions that cultivate deeper relationships with guests. Revinate's Direct Booking Platform helps capture, convert and retain guests...
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Customer Success Manager
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Zocket Full timeCustomer Success Manager ( US )About the organization -At Zocket, we are pioneering the future of marketing by harnessing the power of Artificial Intelligence to transform how businesses automate and scale their marketing workflows. Our mission is bold yet simple: to streamline decision-making, dramatically reduce manual effort, and empower marketers to...
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Customer Success Manager
2 weeks ago
India Woliba Full timeWhy Join Woliba At Woliba we re redefining the way organizations approach People Operations and employee wellbeing Our all-in-one SaaS platform brings together HR engagement and wellness tools into a single modular solution that empowers companies to create thriving workplace cultures When you join Woliba you re not just joining a tech company you re joining...
