Card Disputes Analyst

ABOUT TIDE At Tide we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting Tide is transforming the small business banking market with over 1 6 million members globally across the UK India Germany and France Using advanced technology all solutions are designed with SMEs in mind With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money Tide facts Tide is available for UK Indian German and French SMEs Over 1 6 million members 800 000 UK and 800 000 in India and growing rapidly Over 200 million raised in funding Over 2500 Tideans globally - we re diversity champions We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India ABOUT THE TEAM As a Dispute Analyst you ll be working in the Ongoing Monitoring team at Tide To carry out this role efficiently you need to be organised and able to remain calm under pressure You will be responsible for investigating fraud and scam activities Additionally you will analyse transactions gather evidence and work closely with internal teams and external partners to detect and prevent fraudulent activities protect customer assets and ensure regulatory compliance Strong communication skills are essential as you will need to interact with Tide members and resolve their queries promptly Your interpersonal skills will be crucial when working with many of Tide s internal and external stakeholders and you must take initiative in a busy and ever-changing work environment Flexibility to work shifts in a 24 7 operational environment with rotational shifts is required ABOUT THE ROLE Raising chargeback requests on behalf of our members Responding to queries from our finance partners and third-party financial institutions Reviewing the chargeback representation documents received from our finance partners Ensuring compliance with relevant banking regulations laws and industry standards related to fraud prevention reporting and customer protection Making fair decisions based on high-quality investigations and in line with external regulations and internal policies to deliver fair outcomes for our customers Researching and investigating disputed card transactions and performing network analysis Making outbound calls to our members if required to resolve queries immediately WHAT MAKES YOU A GREAT FIT A minimum of 1 year of fraud investigation experience experience in the banking industry is a plus Keen interest in transaction monitoring financial crime or fraud Ability to remain calm under pressure Excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders Ability to adapt to changing priorities work independently and make sound decisions in a fast-paced banking environment Problem-solving skills and a willingness to share your solutions Prior customer service experience WHAT YOU LL GET IN RETURN Competitive salary Self Family Health Insurance Term Life Insurance OPD Benefits Mental wellbeing through Plumm Learning Development Budget WFH Setup allowance 15 days of Privilege leaves 12 days of Casual leaves 12 days of Sick leaves 3 paid days off for volunteering or L D activities TIDE IS A PLACE FOR EVERYONE At Tide we believe that we can only succeed if we let our differences enrich our culture Our Tideans come from a variety of backgrounds and experience levels We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status We celebrate diversity in our workforce as a cornerstone of our success Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives We are One Team and foster a transparent and inclusive environment where everyone s voice is heard At Tide we thrive on diversity embracing various backgrounds and experiences We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability Our inclusive culture is key to our success helping us build products that meet our members diverse needs We are One Team committed to transparency and ensuring everyone s voice is heard Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities Please be aware that Tide does not charge any fees at any stage of the recruitment process All official Tide job opportunities are listed exclusively on our and applications should be submitted through this channel Communication from Tide will only come from an official tide co email address Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process You personal data will be processed by Tide for recruitment purposes and in accordance with