Specialist, Trust Operations

The Community You Will Join Airbnb is a mission-driven company dedicated to helping create a world where anyone can belong anywhere It takes a unified team committed to our core values to achieve this goal Airbnb s various functions embody the company s innovative spirit and our fast-moving team is committed to leading as a 21st century company The Trust organization protects guides and mobilizes the creation of trust in our community and on our platform We hire quality talent who embody our company values and hold a steadfast commitment to creating a world where anyone in the Airbnb community can host travel and connect with peace of mind The Service Delivery Ops team as part of the Trust Operations PIO Platform Integrity Operations organization will be responsible for reviewing users or reservations for risks to our users or the Airbnb platform Work on complex cases build subject matter expertise around online offline risks and support enablement initiatives across Trust Operations About you You come from an Online Offline Risk background Able to solve new or escalated problems which require considerable judgment You set the highest standards of quality for your work and hold yourself and others accountable Able to act as a subject matter expert and provide inputs on how we can enhance internal policies tools and workflows The Difference You Will Make As an Operations Investigation Specialist you ll drive towards mastery in your role challenge the status quo be accountable and share your opinion You think about the community participate in Airbnb wide initiatives on how we can improve our product services and user experience You use logic gather data and analyze data to propose effective solutions to a variety of problems You dig deeper and utilize all available resources to reach the best possible solution You exchange complex information and ideas effectively able to use tact and diplomacy when dealing with your own and other teams A Typical Day Enhance your Risk management fraud prevention skills Operational skills Work with the Global teams including product policy and legal Exposure to work with a diverse culture Suggest operational improvement ideas and see the ideas getting implemented Improve your data skills Improve your stakeholder management skills Be a Subject Matter Expert in operation process workflow improvements Your Expertise 2-4 years of experience within risk management fraud prevention or Trust and Safety Excellent interpersonal and communication skills both written and verbal Solution and outcome-oriented Excellent problem solving critical thinking analytical ability to organize and work independently with rapidly changing priorities Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation updating policies and fixing product loopholes Ability to detect vulnerabilities in existing and new products or features making suggestions to improve it through data gathering and analysis Ability to anticipate the ever-evolving fraudulent behaviors through data monitoring and analysis Follow up with Product and cross functional teams to take pre-emptive actions to prevent fraud Desire to work in a fast-paced and rapidly changing environment Ability to multitask learn and adapt to new technologies Familiarity with the Google suite mail docs sheets and slides Fluency in another language other than English will be a plus Experience of working as a Subject Matter Expert with cross functional and cross regional working group Hybrid Work Requirements Expectations To support productivity and maintain a professional hybrid work environment employees are expected to adhere to the following Workspace A dedicated quiet and private workspace free from interruptions and external noise Internet Connectivity During the working hours maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks including calls and virtual meetings Professionalism Employees must remain fully engaged respectful and maintain a professional presence during virtual meetings with video participation required unless otherwise approved Confidentiality Security Employees are responsible for protecting Airbnb s Intellectual Property and Confidential Information Work-related activities including calls and meetings must not be conducted in public places while traveling or in any setting that may compromise confidentiality or work quality Our Commitment To Inclusion Belonging Airbnb is committed to working with the broadest talent pool possible We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions All qualified individuals are encouraged to apply