Senior Advisor- Global Customer Care- Revenue Operations

3 weeks ago

Pune, Maharashtra, India Smith & Nephew Full time

Responsibilities The position is responsible for the processing invoicing of surgery orders This includes but not limited to the collection of POs utilizing PO Process Guidelines order updates corrections releasing holds and ensuring the order invoices accurately and in a timely manner This also includes use of company portals for order entry SAP Dispute Management AR resolution for surgery orders as needed Strong communication skills with the sales team and the customer is huge for your success in this position Position Functions-Partner with the sales team to ensure progress is tracking throughout the period with order closing -Be proactive and request purchase orders from facilities to prevent aging -Strive to close each period with current orders 30 days or less -Consistently demonstrate improve your working knowledge of all processes and requirements to complete tasks -Assist in order processing from initiation by the sales team to invoicing including but not limited to correcting errors in appropriate systems Anything holding up the collection of a PO or invoicing of the order -For internal audits must ensure PO integrity is attained with order accuracy to include PO product and pricing Strive to be 100 compliant-Assist in resolving AR issues by researching inquiries and requesting credits rebills when needed -Provide excellent customer service and professional communication for internal and external customers -Communicate challenges and wins to sales leaders on a regular cadence including but not limited to Weekly updates-Plan and communicate coverage for absences as needed-Participate coordinate and support field initiatives-Lead and or participate in process improvement pilotsEducation Graduate PostgraduateExperience Minimum of five 5 years sales support and customer interactionCompetency Approachable and strong communication skills Professional tactful and diplomatic Ability to work without supervision Resourceful Customer service oriented Responsive Problem Solver StrategistArticulate both written and verbal Microsoft Office AdaptableSAP CRM is a plus - Stakeholder managementLocation Pune US Shift Initially for 5 months then UK Shift Competences LANGUAGE SKILLS Ability to read and or comprehend written and oral instructions correspondence and memos Ability to edit and in some cases prepare first draft of letters memos etc Ability to effectively present information in one-on-one and small group situations to customers clients and other employees of the organization REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in standardized situations Ability to interpret a variety of instructions furnished in written oral diagram or schedule form Travel Requirements 10 Stay connected and receive alerts for jobs like this by joining our We re more than just a company - we re a community Follow us on to see how we support and empower our employees and patients every day Check our for a glimpse behind the scenes and a sneak peek into You Unlimited life culture and benefits at S N Explore our and learn more about our mission our team and the opportunities we offer

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