Customer Service Executive

1 week ago

Dumka India Tata Mutual Fund Full time

Job Description

Job Description

Major Deliverables:

- Generate leads & business from assigned dealership as well as the open market
- Maintain a healthy relationship with Dealers for sales objective.
- Ensuring Post Disbursal Documents (PDD) updation
- RC, First EMI & Non starter collection & its updation to maintain the portfolio
- Timely Communication to dealer's staff about the scheme / HO communication about payouts/RC, etc
- Ensure enhanced sourcing & business at the dealer counter(s) being managed
- Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team
- Understanding of customers need and proper guidance / explanation of the finance schemes to the customers
- Daily sharing of MIS with case wise status of the leads given by dealership
- Minimum Nos. expected as per productivity matrix.
- Login to conversation - to maintain the targeted ratio.

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