Senior Business Process Specialist

At Dow we believe in putting people first and we re passionate about delivering integrity respect and safety to our customers our employees and the planet Our people are at the heart of our solutions They reflect the communities we live in and the world where we do business Their diversity is our strength We re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective transform industries and shape the future Our purpose is simple - to deliver a sustainable future for the world through science and collaboration If you re looking for a challenge and meaningful role you re in the right place Dow s Integrated Supply Chain Improve Scale Digital Solutions team delivers value to the company our businesses our customers and our employees by defining enabling and supporting processes and system capability needed by our businesses We are looking for a Business Process Specialist located in Mumbai India In this role you will execute against strategy and collaborate with global and regional peers to deliver optimal solutions that our supply chain operations will utilize to run our business You will collect and understand work process and system requirements from our stakeholders and assist in defining and delivering solutions in alignment with our design principles As a subject matter expert you will be responsible for providing deep functional and user expertise for work processes systems including SAP Microsoft Dynamics OM Partners Oracle Transportation Management etc technologies applications and other products aligned with and or utilized by Customer Service Business Planning Logistics and Site Logistics You will be responsible for ensuring adherence to compliance and regulatory requirements Additionally you will assist in developing and delivering training as well as provide everyday support to our run-the-business operations with a continuous improvement mindset to further enhance our strategic solutions and drive business results for Dow You will work under the functional guidance of Global Business Process Leaders and Experts You will collaborate with Business Process Teams both within and outside of ISC and have a close connection with counterparts within the Information Systems organization Responsibilities As part of a Business Process Capability team accountable to possess in-depth understanding and knowledge of the work process systems technologies applications data and metrics Supports the Business Process Capability team in resolving issues explaining functionality gathering work process requirements and ensuring work process knowledge transfer Interfaces with peer organizations representing adjacent processes in support of corporate initiatives and projects which may include requirements gathering evaluation testing set up and execution data migration and quality and implementation Develop and deliver training facilitate mentoring knowledge transfer and coaching across various levels of support model Monitors consistency and performance between promised and delivered value to our customers Identifies gaps in global capabilities driven from external best practices and new emerging technologies Qualifications A minimum of a Bachelor s degree is required A minimum of 3 years relevant experience in Supply chain Customer Service Improvement roles Bachelor s degree in Engineering or Science Strong affinity for collaborating for superior results delivering innovative solutions leading courageously and generating customer value Advanced Excel Power BI PowerPoint skills and experience working with large data from multiple sources Proficiency in Data Visualization tools techniques Preferred Skills Digital mindset critical thinking and collaborative nature Disciplined and strong process system and Project management skills Strong verbal and written communication skills to communicate with the wider audience Training Delivery skills Experience Additional notes To support global operations the ability to support alternate time zones required North America EMEAI LAA and APAC Relocation support is not provided for this role Benefits - What Dow offers you We invest in you Dow invests in total rewards programs to help you manage all aspects of you your pay your health your life your future and your career You bring your background talent and perspective to work every day Dow rewards that commitment by investing in your total wellbeing Here are just a few highlights of what you would be offered as a Dow employee Equitable and market-competitive base pay and bonus opportunity across our global markets along with locally relevant incentives Benefits and programs to support your physical mental financial and social well-being to help you get the care you need when you need it Competitive retirement program that may include company-provided benefits savings opportunities financial planning and educational resources to help you achieve your long term financial-goals Employee stock purchase programs availability varies depending on location Student Debt Retirement Savings Match Program U S only Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan 401 k helping employees reach the Company match Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs Travel insurance is also available in certain countries locations Opportunities to learn and grow through training and mentoring work experiences community involvement and team building Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs Competitive yearly vacation allowance Paid time off for new parents birthing and non-birthing including adoptive and foster parents Paid time off to care for family members who are sick or injured Paid time off to support volunteering and Employee Resource Group s ERG participation Wellbeing Portal for all Dow employees our one-stop shop to promote wellbeing empowering employees to take ownership of their entire wellbeing journey On-site fitness facilities to help stay healthy and active availability varies depending on location Employee discounts for online shopping cinema tickets gym memberships and more Additionally some of our locations might offer Transportation allowance availability varies depending on location Meal subsidiaries vouchers availability varies depending on location Carbon-neutral transportation incentives e g bike to work availability varies depending on location Join our team we can make a difference together About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited Dow India aims to be the most innovative sustainable inclusive customer-centric materials science company The company is committed to delivering the right solutions to its customers challenges With broadest technology sets spanning performance materials industrial intermediates and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments such as packaging infrastructure automobile and consumer care A Great Place to Work Certified company with approximately over 1000 employees its operations comprise of manufacturing sites innovation center established centers of excellence and commercial office As a responsible corporate the company supports its Corporate Social Responsibility program with technology expertise and employee volunteerism Dow India works with non-profit partners towards the empowerment of differently abled women and children in communities where it operates The company aims to redefine the societal blueprint by supporting holistic sustainability and circular economy initiatives As part of our dedication to the diversity of our workforce Dow is committed to equal opportunities in employment We encourage every employee to bring their whole self to work each day to not only deliver more value but also have a more fulfilling career Further information regarding Dow s equal opportunities is available on