Retail IT Support Analyst

3 weeks ago

Pune, Maharashtra, India Systems Plus Full time
Job Description

SystemsPlus is hiring for Retail IT Support Analyst - Level 2

Exp : 3yr+

Location : Pune - Magarpatta.

Hybrid model.

This role will require an understanding of retail business, an aptitude for working with application support, and the ability to diagnosis and resolve technical issues. In this role, the analyst will support and maintain activities related to the integration of applications into and out of the Retail systems with a focus on allocation, finance, and Point of Sale (POS) functionalities and collaborate with other cross functional teams.

MAJOR ACCOUNTABILITIES

Provide second-line application support for Retail Systems (Merchandising and POS), including

Item Master management

Purchase Order (PO) lifecycle

EDI messages

PO receiving processes

Pricing & promotions

User profile setup and audit

Respond to and resolve a wide range of incidents, such as:

Missing or incorrect pricing and promotions at store level

Failed EDI transmissions or mismatched order data

Delays or errors in PO receiving and stock updates

Integration failures between merchandising and ERP

Inaccurate or missing product data in store systems

Printer or peripheral device malfunctions (e.g., receipt printers, label printers)

PED (Pin Entry Device) connectivity or configuration issues

POS system failure or transaction failures

Incident management process:

Triage and prioritize incidents and service requests. Collaborate with IT and vendors to drive issue resolution, ensuring accountability and timely follow-up.

Translate technical issues into clear, actionable insights for non-technical stakeholders

QUALIFICATIONS:

Bachelors degree in business, engineering, computer science or equivalent experience.

At least 3-5 years of experience working in Application Support-related environment with ITIL Knowledge.

Retail domain knowledge is a must.

Knowledge & experience with any retail ERP is required (Aptos Merch experience is a plus)

Understanding relational databases (SQL Server), SQL Server Reporting Service (SSRS)

Strong Excel skills for data analysis. Ability to analyze XML, JSON, and flat file data formats.

Effective oral and written communication skills.

Attention to detail, systematic thinking and a passion for problem solving.

Willingness to support regional business operations outside of local hours.

Interested candidate drop CV on [Confidential Information]

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