Netsuite Support Analyst

2 days ago

Pune, Maharashtra, India Staff4Me Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As a Netsuite Support Analyst at Staff4Me, you will be responsible for providing technical support and troubleshooting assistance to end-users utilizing the Netsuite ERP system. You will work closely with both technical and non-technical teams to resolve issues, answer questions, and provide guidance on system usage.

In this role, you will:

  • Respond to user inquiries, identify and troubleshoot issues, and provide resolutions in a timely manner.
  • Collaborate with cross-functional teams to gather requirements and provide system enhancements and customization recommendations.
  • Assist with system configurations, data imports/exports, and system integrations.
  • Monitor system performance, identify and resolve any operational or technical issues.
  • Maintain accurate documentation of user issues, resolutions, and system processes.
  • Provide end-user training and support on system functionalities and best practices.

We are looking for candidates who have a strong understanding of Netsuite functionalities and can effectively communicate technical concepts to non-technical users. The ideal candidate is detail-oriented, customer-focused, and has a passion for problem-solving.

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • With 3 years of experience providing technical support and troubleshooting for Netsuite or a similar ERP system.
  • Strong knowledge of Netsuite functionality, including modules such as Financials, Inventory, Order Management, and CRM.
  • Experience with system configurations, data imports/exports, and system integrations.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.

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